Gestionnaire CRM - Montréal, Canada - LGI Healthcare Solutions Santé Inc.

LGI Healthcare Solutions Santé Inc.
LGI Healthcare Solutions Santé Inc.
Verified Company
Montréal, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Company Description
With 40 years of expertise, LGI Healthcare Solutions develops technological software for the healthcare network.

We specialize in providing solutions for clinical, financial and material management, performance and analysis, and workforce management, which includes payroll management.

Innovation is at the heart of our activities and we partner with our customers to solve crucial issues and ensure the well-being of patients and all members of the health sector.

Today, our solutions support 320,000 healthcare professionals and over 6 million patients.

At LGI Healthcare Solutions, we value diversity and equal access to employment for all. Should you require specific assistance during the recruitment and integration process, don't hesitate to let us know. It will be our pleasure to accommodate you while respecting the confidentiality of your personal information.

Are you looking to advance your career by joining a team of bright, bold professionals who are committed to improving patient care?


Dare to take the leap and realize your full potential with us in an inspiring and dynamic environment that values flexibility, teamwork, learning, and excellence.


What will your days be like at LGI Healthcare Solutions?


As the Manager of CRM, this role combines technical expertise, strategic vision, and leadership to orchestrate the successful implementation and management of Microsoft Dynamics 365 (D365) at LGI Healthcare Solutions.

You will not only manage the technical intricacies of D365, but will also be the link between internal customers (super-users and business process owners) and suppliers.

Your proactive leadership ensures that D365 remains a powerful driver of success for the organization.


How will your contributions be showcased?

Stakeholder interaction management:
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Strategic alignment: Proactively identifies business needs and challenges, collaborating with stakeholders early in the process.
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Needs assessment: Actively listens to internal customers, understanding their pain points and aspirations.
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Solution selection: Collaborates with stakeholders to choose the most suitable D365 solution design.
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Change management: Promotes organizational change related to D365 adoption.
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Partnership building: Cultivates strong relationships, positioning IT as a driver of business success.
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Trusted advisor: Provides expert advice on technical solutions, guiding stakeholders towards optimal results.
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Challenge management: Handles difficult situations, escalations, and conflicts between stakeholders with aplomb and seniority.


Technical expertise:
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Solution creation: Programs or configures features to provide internal customers or systems with the functionality required to meet business needs.
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Supplier Management: Oversees external suppliers, ensuring effective day-to-day support and delivery of system implementations and modifications.
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Challenge and Validation: Has the technical understanding to challenge suppliers when necessary, ensuring the best implementation decisions.
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Solution design: Independently develop technical solution designs using D365 capabilities.
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Complexity assessment: Assesses the complexity of changes and initiatives, balancing feasibility and impact.


Documentation review and system leadership:
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Implementations:


  • Acts as system project manager for all new implementations or change requests.
  • Leads the analysis, creation, quality assurance, and implementation phases of projects.
  • Carries out and completes functional analysis prior to the realization of the most complex requirements in order to establish the various configurations required, the risks, and the technological limits of the chosen software or SaaS
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Quality Assurance of Documentation:


  • Review and improvement: Meticulously reviews system documentation, ensuring clarity, completeness, and accuracy.
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Collaborative writing: Although not always the main author, actively contributes to the improvement of documentation.
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Knowledge base maintenance: Maintains a solid knowledge base, reinforcing Level 1 support.
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System management and proactive outlook:


  • System monitoring: Leads the ongoing management of D365, including maintenance, upgrades, and enhancements.
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Proactive status updates: Provides regular updates to stakeholders, highlighting system performance, risks, and opportunities.
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Recommendations: Provide strategic recommendations to optimize D365, aligning with evolving business needs.

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Architecture:


  • Takes a holistic view of different internal customer demands, system performance, integrations, business processes, and strategic initiatives to recommend how systems should evolve and communicate with each other
  • Contributes to the Business Intelligence strategy by understanding the types of data contained in the various systems, so that they can be included in th
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