Credit and Collections Assistant - Brampton, Canada - Linde plc

Linde plc

Verified Company

Brampton, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Full time

Description

Credit and Collections Assistant (Full time) - Brampton, ON
Linde is a leading global industrial gases and engineering company with 2021 sales of $31 billion (€26 billion).

We live our mission of making our world more productive every day by providing high-quality solutions, technologies and services which are making our customers more successful and helping to sustain and protect our planet.

At Linde, every day is an opportunity: an opportunity to learn, to grow, to share success and to contribute to one of the world's leading industrial gas and engineering companies

Seize the opportunity:
take your next step with us and join our team.

Credit and Collections Assistant (Full time) - Brampton, ON

Primary Purpose

As a key member of our Accounts Receivable Collections Department, you will be responsible to answer all inbound communication that are direct result of Linde Canada providing services and products to our customer.

You be required to assess, research, and review each inquiry, provide required documentation and resolution in a timely, professional and ethical manner, while ensuring that past due balances are settled.

The position reports to the Manager, Credit & Collections out of our 80 Westcreek Blvd. Brampton, Ontario location.

Key Accountabilities:

Provide Efficient and Effective Customer Service to our Clients.
Effectively Manage inbound Call Inquiries and/or makes outbound calls as part of resolution management
Collect and Process Customer Payments and assist/provide documentation to customer as required
Communicate with debtors to negotiate timely repayment, attempt to bring resolution to unpaid accounts
Provide thorough, efficient, and accurate documentation on all related activities
Educate our customers on practices, procedures and selfservice options to avoid future collection activity.
Provide feedback and recommendations to management to implement processes improvements.
Routing of relevant information to other departments and locations as appropriate
Maintain and update detailed documentation of interaction
Follow up with various departments within the organization to resolve any issues
Release orders per Linde Policy and Guidelines
Implement key strategies to drive results and goals.

Required
Qualifications

Education:

Post-Secondary Degree or Diploma or equivalent

Experience:

Minimum 12 years of previous collections / call center and/or high volume sales experience
Previous experience working with inbound dialer/callcenter telecommunication solution

Knowledge / Skills / Abilities:

Excellent written and verbal communication skills (English); Bilingual in French (written and verbal) is a definite asset
Exceptional computer skills (MS Office, Intermediate Excel)
Creative problem solving, strategic, strong analytical skills and innovative thinker
Selfstarter, excellent organization, and time management skills
Linde has an extensive background check process which may include but is not limited to, a criminal background review, reference checks, and employment verification._
Linde Canada Inc. is committed to providing accommodations for people with disabilities. Applicants requiring accommodation during the recruitment and selection process are encouraged to make their needs known in advance if accommodation is required. We will work with you to meet your needs._
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status._

Primary Location Ontario-Brampton

Schedule Full-time

Job FiCo

Unposting Date Ongoing