Shft Mgr, Slots-rrcr - Richmond, Canada - Great Canadian

Great Canadian

Verified Company

Richmond, Canada

5 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Summary

Duties and responsibilities for our next Slot Shift Manager will include:

Perform all duties in accordance with the guidelines, practices, rules, policies and procedures established by GCE and BCLC and ensure all Slot employees of the same
Maintain a high level of knowledge and integrity of Slot operations
Monitor Slot employees for procedural compliance and address all deficiencies through corrective action in a timely manner
Monitor Slot employees to ensure high levels of service, performance, efficiency and security are maintained
Provide detailed and comprehensive training to all Slot employees
Prepare hourly, daily, weekly and monthly reports
Resolve customer disputes or irregularities without compromising the interests and/or integrity of GCC and its employees, and forward unresolved issues to the Operations Manager, Slots, when required
Supervise, discipline and evaluate all Slot employees
Uphold exceptional guest service to our guests at all times
Any other duties as assigned by the Slot Department Manager
Strong understanding of Slots operations and knowledge of all gaming policies
Experience as Supervisor would be an asset
Proven leadership, managerial and motivational skills and able to lead in a very busy environment
Excellent customer relations, staff relations and administrative skills
Able to lead a very busy environment, treating others in a respectful and courteous manner.
Able to manage a large variety of projects and tasks simultaneously
Strong organizational skills
Excellent mathematical skills and computer skills
The flexibility to perform duties at the highest level in a constantly changing, exciting and evolving machine gaming business
The ability to provide Great Experiences and Memories to all guests, both external and internal
Ability to exceed internal and external customer expectations through timely, effective and service oriented communication
A commitment to continually increase your knowledge of our products and services in order to offer exceptional experiences to our guests
A willingness to learn, develop and achieve new skills for personal and professional development
Live GCE's Values on the job: Integrity, Team Engagement, Drive to Succeed, Service Excellence, and Citizenship
A passion for providing Great Experiences and Memories to our internal and external guests in the continual quest of achieving service excellence