Heavy Equipment Service Manager - Orangeville, Canada - CanCrete Equipment Ltd.

CanCrete Equipment Ltd.

Verified Company

Orangeville, Canada

2 weeks ago

Posted by:

Sophia Lee

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Description

About CanCrete:

CanCrete Equipment Ltd. headquartered in Mississauga, is a leading supplier of parts and equipment for Canada's concrete pumping market.

We offer solutions to the concrete industry, be it through new equipment, used equipment, rentals, parts, service, or simply providing advice when needed.

The Role:

CanCrete is looking for an experienced Service Manager to oversee the day-to-day operations of our Orangeville location by leading a team Technicians, to efficiently deliver customer satisfaction and revenue growth in line with targeted business and financial objectives.

Key Responsibilities:

Assign tasks to technicians
Communicate with equipment owners for authorizing of servicing and repairs as required
Review documentation and/or repair order to ensure all required information on repair order is accurate, legible, and complete
Over the phone customer support may be required
Maintain and organize workflow of shop
Prioritizing major and minor repairs
Monitor, maintain, and improve productivity, proficiency, and efficiency of the service team
Establishes, develops, and maintains business relationships with current and prospective customers
Review documentation and/or service/work order to ensure all required information is accurate, legible, and complete
Responsible for managing the service team for Ontario (Orangeville and Mississauga), ensuring monthly/annual business results/KPIs are met
Knowledgeable in endtoend equipment servicing/repair processes
Lead daily/weekly/monthly priority and update meetings
Provide employee mentorship, performance feedback, and opportunities for development
Leads improvements/initiatives within the departments driving customer satisfaction, employee engagement, and company profitability
Ensure that policies and procedures are followed
Act as an escalation point and problem solver for customers, rentals, and service team

Qualifications:

At least 23 years experience in a service manager role
Previous experience as a heavy equipment technician is required
Technician experience with concrete pumping equipment is an asset
Possess strong technical skills with the ability to inspect, diagnose, recommend, service, and repair faults & malfunctions in mechanical components, hydraulic systems, and electronics of equipment
An understanding of concrete, construction, and concrete pumping is an asset
Demonstrated aptitude for problemsolving; must be resultsoriented with the ability to determine solutions for customers
Strong leadership skills
Able to work both independently and within a team environment
Must possess excellent verbal and written communication skills
Engages and operates with a high level of integrity and reliability
Detailoriented with high level of organizational skills and professionalism
Excellent customer service skills
Ability to meet tight deadlines in a fastpaced environment and prioritize/manage time and assignments
Have a valid DZ license with a clean driver's abstract

What We Offer:

Competitive salary
Company sponsored pension matching program
Complete benefits package
Annual bonuses
Lunches, BBQs, and gift cards
Great career advancement opportunities
A seat at the decisionmaking table for a high growth company and ability to make a difference in the direction of CanCrete

CanCrete is committed to an inclusive workplace that values and promotes diversity.

We believe that our workplace should reflect the communities we serve, and we strive to build and nurture a culture where employees feel empowered and valued.

Job Types:
Full-time, Permanent

Salary:
$80,000.00-$120,000.00 per year

Benefits: