Customer Service Manager - Winnipeg, Canada - MacDon Industries Ltd.

MacDon Industries Ltd.

Verified Company

Winnipeg, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

PURPOSE and SCOPE

Reporting to the Director of Global Parts Sales and Support, this position is responsible for providing excellent customer service to all stakeholders of Westward Parts Services Ltd.

by leading the Customer Service team and ensuring efficient and productive operations.

RESPONSIBILITIES

Lead and mentor the Customer Service Team; responsible for hiring, training, scheduling and conducting performance reviews for the team members
Actively promote team engagement and ensure positive work environment for all stakeholders
Lead the team in managing customer facing activities; order taking, product supportincluding returns, resolving credit issues and shipping discrepancies
Work collaboratively with Department Managers and Supervisors
Actively participant in business planning
Develop and implement customer service standards and metrics that continuously improve quality and productivity;
Actively review and evaluate current procedures and implement process improvements
Manage the process for warranty issues and customer returns
Other Responsibilities as assigned

QUALIFICATIONS:

Ability to lead and motivate others
Related work experience in a customer service environment
Relevant experience in a manufacturing or agriculture business environment
Postsecondary education and/or professional designation specializing in business, agriculture or equivalent.
Detail oriented with the ability to work in a fast paced environment
Strong verbal and written communication skills
Strong interpersonal skills.
Excellent customer service, problem solving and conflict resolution skills.
Organized with excellent time management skills
Highly Computer Literate with competence in MS office, knowledge of JDE considered an asset