Project Coordinator Supervisor - Coquitlam, Canada - Canstar Fire and Flood

Canstar Fire and Flood

Verified Company

Coquitlam, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Position Overview

The Project Coordinator Supervisor's responsibilities include working closely with Project Coordinators and Manager to implement processes and KPI focusing on quality, efficiency, and consistency throughout the Project Management Team.

The Supervisor will be responsible for providing leadership and training, assisting with recruitment and onboarding of new Project Coordinators, as well as completing employee reviews.

You will perform various coordinating tasks, like schedule and risk management, along with administrative duties.

To succeed in this role, you should have excellent time management and communication skills, as you'll collaborate with clients and internal teams to deliver results on deadlines.

Duties and Responsibilities

Leadership_
Supervises and reviews the work of all Project Coordinators ensuring quality and efficiency
Develops and provides training to all Project Coordinators, to create department consistencies
Performs annual staff performance management and reviews Performance Development plans in conjunction with the Project Manager
Liaises with clients to investigate and resolve client queries
Assist with scheduling and approving vacation request
Develop department KPI and reporting initiatives
Deliver exceptional customer service to insurance stakeholders, homeowners and property managers. Be proactive in resolving customer service issues
Maintain required administrative and production workflow status dates & notes in online communication platforms
Coordinate work authorization document sign off as required
Issue RFQs to subtrades
Enter and upload required file documents into online communication platforms as directed by Project Manager/Site Supervisor
Health and Safety_
Ensure that self and others adhere to Canstar's health and safety practices and procedures
Ensure good housekeeping is kept to perform work safely and efficiently
Understand safety policies and protocols
Ensure that self and others on site are wearing all required PPE, when required

Who we are looking for:

A Project Coordinator's challenging and fast-paced environment require excellence to keep things running smoothly. They must be able to work well under pressure without sacrificing quality. A good Project Coordinator should be detail-oriented, dependable, a problem solver and a good communicator. They have a great attitude and a willingness to do what it takes to get the job done.

Other important attributes of a Project Coordinator are:

Strong computer skills including Microsoft Office suite (Outlook, Word, Excel) with the ability to accurately type 40 words per minute
Exceptional customer service and interpersonal skills
Ability to multitask in a fastpaced environment and prioritize in an ever changing environment
Ability to resolve conflict, prioritize and remain calm in highstress situations
Ability to use strong coordination and computer skills to maintain ongoing communications with property owners, the project management team, inhouse departments and subtrades to ensure efficient job progress and completion
Ability to think critically and exercise good judgement

Qualifications and Experience

35 years of experience in a fastpaced administrative role is essential
35 years of experience working in either construction, restoration, property management/strata or insurance preferred
Strong computer skills including Microsoft suite (Outlook, Word, Excel)
The ability to accurately type 40 words per minute
Strong administrative and clerical skills
Strong customer service skills
Ability to multitask and prioritize in an everchanging environment

Company Overview
Canstar is a Canadian restoration company, owned and operated since we opened in 1985. We have branches both in BC and in AB. Canstar focuses on helping people after experiencing a fire, flood or other structural trauma to their home/business.

We love taking part in community events and are pleased to help our furry friends by sponsoring the BCSPCA.

We pride ourselves as being the best in the restoration industry by providing excellent service, prioritizing safety, and delivering a very high level of quality work to our customers.

We take good care of our team too We like to have fun and celebrate our success with things like popcorn Fridays.

Working Conditions