Virtual Showroom Sales - Vaughan, Canada - Caesarstone

Caesarstone

Verified Company

Vaughan, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Caesarstone Connect Virtual Showroom Sales & Design Consultant's responsibility is to drive sales revenue and quoting volume of Caesarstone products through the Virtual Design Centre while providing excellent project management support and customer service for ongoing projects.

Reporting to the CSC Retail Channel Manager, this position will be responsible for defined sales and quoting metrics, and supporting homeowners / designers through the coordination of the selection of Caesarstone counter tops.

As a direct point of contact with customers and consumers, this fast-paced role requires an in-depth understanding of the Caesarstone Connect quoting system, strong organizational skills, high attention to detail and the ability to react quickly.

Key Responsibilities:

Provide retail consultations, quotes and design layouts for customers through consultative meetings
Facilitate sales transactions for Caesarstone products as part of the Caesarstone Connect Retail Program
Manage virtual customer/consumer consultation schedule and meetings
Ownership of customer / consumer quoting pipeline for Caesarstone Connect virtual showroom opportunities
Primary responsibility is to provide excellent customer service by assisting all clients in their selection of Caesarstone
Build customer relationships by providing prompt and exceptional service and to manage sold projects through final installation
Assist customers on the showroom floor by providing product quotes and project information, design ideas, and advice as well as facilitating the delivery of any required samples.
Identify new customer opportunities and leads development to expand customer base
Collaborate with regional sales team and fabricator to communicate and align on project scope, objectives, and deliverables
Develop and execute detailed project plans, including timelines, milestones, and resource allocation
Coordinate with fabricators and crossfunctional teams to deliver best in class service and finished product
Monitor project progress, identify risks, and proactively address issues to keep projects on track
Respond to online inquiries and quote requests promptly and professionally.
Oversee projects from initiation to completion, ensuring timely and successful delivery.
Serve as the primary point of contact and project manager for large accounts, handling their needs and inquiries with care and expertise.

Requirements:

Bilingual French/English
Postsecondary education (college/university) an asset
Ideally: interior design experience (studying or special interest)
Strong knowledge of office procedures and practices
Proven track record in providing effective and highquality customer service
Ability to work effectively in a team environment as well as independently
Resourceful and flexible
Strong analytical skills and sound professional judgment
Thorough, high attention to detail, strong organizational skills
Punctual, reliable to complete tasks on timely basis
Excellent listening skills and interpersonal skills
Working knowledge of computer programs, database, Microsoft software (e.g. Outlook, Word, Excel, Oracle)
Selfmotivated team player who will fit well into highdemand, fastpaced work environment

-
Ability to work flexible hours and on weekends, if needed

Working Conditions

Manual dexterity required to use desktop computer and peripherals.
Occasional lifting of items up to 50 lbs.
Overtime hours may be required

We are committed to fostering an inclusive and accessible environment. Caesarstone is an equal opportunity employer committed to diversity and inclusion.

Location website:
Canada