Customer Service Representative - Ottawa, Canada - Lifemark Health Group

Lifemark Health Group

Verified Company

Ottawa, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative

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***
Pro Physio - Active Aging & Rehab

Part-Time

Location: 1145 Bridge St

Manotick, Ontario

Are you passionate and dedicated to making a positive impact on people's health and wellness? Do you thrive on having the satisfaction of being on a driven team of industry experts and building a reputation for being one of the best in the industry with exceptional standards of work and quality? Do you want to feel valued and have the support of our understanding Clinic Director? If so, come and join us at**
Pro Physio - Active Aging & Rehab, a **Lifemark Health Group **company, Canada's premier, largest, and most comprehensive healthcare management organization.

We believe when you move better, you feel better.

This is at the heart of everything we do, and we are seeking a
Customer Service Representative who shares this same philosophy.

Qualifications & Core Competencies:

High School Diploma, G.E.D. or equivalent
High degree of organizational and multitasking skills in a busy and fastpaced work environment
Required 15 years experience performing a similar role
Excellent communication and interpersonal skills
Computer savvy and data entry skills in a physiotherapy clinic setting will be an asset
Flexible and adaptable to change
Ability to hit the ground running with minimum supervision

Primary Responsibilities

Answer telephone calls, greet patients and visitors upon arrival, and provide excellent customer service for all questions or concerns
Coordinate a detailed and accurate intake of information on the patient's first visit to the clinic and throughout their treatment plan
Assist patients with completing paperwork at the clinic to avoid errors and inaccurate information
Coordinate scheduling of patient appointments and maintain the patient's medical record
Collect payment at time of service
Track coverage for all funding streams to ensure approval
Complete data entry and billing
Provide administrative support to the Care Coordinator Manager and Clinic Director

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