Superviseur à La Réception - Montréal, Canada - Hotel Armon Plaza Montreal Airport (Previously Crowne Plaza)

Description

Description du poste / Job Description

Supervise toutes les opérations de services à la clientèle à la réception pour assurer la qualité et la satisfaction des clients. Bonne connaissance du système logiciel hôtelier (PMS) Opera.
Oversees all guest services operations at the front desk to ensure quality and guest satisfaction. Good through knowledge of property management software system (PMS) Opera.


FOM DUTIES AND RESPONSIBILITIES:

• Trains new Guest services department personnel.
• Maintains a detailed knowledge about the hotel's services and hours of operations.
• Display a proactive and leading role in terms of service, culture, development, team image, systems, procedures and skill development.
• Check guests in and out, including preparation of guest bills and authorizing payments.
• Take reservations using the hotel reservation system, ensuring maximum occupancy and rates are obtained.
• Responsible for cash handling including float.
• Dealing efficiently with day to day billing and guest service queries.
• Report anything considered a health and safety hazard.
• Using information available, plan and control both the preparation of future shifts and effective communication to the team.
• Must replace shift if a staff member calls in sick.
• Ensure all guests are satisfied, both internal and external and responds to guest reviews.
• Allocation of all rooms to include, special requests, sofa bed rooms and any other requirements.
• Lobby duty plays a key role in the success of the movement of our guests around the hotel.
• Be flexible at all times in order to cover the unexpected needs of the Hotel and outlets.
• Knows all safety and understands emergency procedures and how to act upon them. Understands accident prevention policies.
• Knows cash handling procedures. Files and posts all changes to guest folios.
• Good understanding about the Property management software (PMS) Opera.
• Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy.
• Follow service recovery procedures.

Daily Room inspections


PREREQUISITES:

• Must speak fluently in French & English
• Must write properly in French & English
• Must hold a college diploma or a DEP in the Hospitality Industry
• Must have worked in a Hotel more than 2 year
• Minimum 1 year of hotel front desk supervisory experience
• Must be a reliable and trustworthy individual

Télétravail

• No

Salary:
$19.00-$22.00 per hour


Schedule:

• Monday to Friday
• Weekend availability

Work Location:
One location