Service Desk Analyst - Metro Vancouver Regional District, Canada - TransLink

TransLink
TransLink
Verified Company
Metro Vancouver Regional District, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Marketing Statement:


A career at TransLink and our family of companies means working with people with a wide range of skills and perspectives, all teaming up towards a common goal: preserving and enhancing the region's world-envied quality of life.

Together, we connect the region and enhance its livability by providing a sustainable transit and transportation network, embraced by our communities and people.


At TransLink we are dedicated to building a workforce that reflects the diversity of the communities in which we live.

We're committed to fostering an inclusive, equitable and accessible workplace, recognizing the unique value and skills every individual brings.


Looking for a great place to work where your contributions are valued and you can make a difference in a vibrant city? At TransLink, one of BC's Top Employers, you'll help make Metro Vancouver a better place to live, built on transportation excellence.

Put your future in motion


Responsibilities:


The Service Desk Analyst provides first level customer service and technical support to enterprise customers in a networked environment within the established Service Level Agreement.

Utilizes the ITSM tool to process,track and analyze service desk incidents and requests. Creates and administers customer accounts for access to the corporate network and data.

Conducts analyses, uses and updates documentation and provides recommendations and guidance in support of the continuous improvement of the customer service provided by the Service Desk team.

Coordinates and delivers communication updates to enterprise customers. Provides after-hours, on-call technical customer support using provisioned devices in accordance with established schedules.


Qualifications:


EDUCATION:


Requires Grade 12 graduation plus a one (1) year certificate program from a recognized institute of technology specializing in information systems including courses in operating system technologies (including Microsoft various versions), user accounts, advanced word processing, spreadsheets, etc.


EXPERIENCE:


Requires two (2) years of experience working in an enterprise service desk capacity, providing customer service and technical support in a networked environment involving prioritizing, advising and resolving customer incidents.

A further period of up to six (6) months is required to become familiar with the corporate environment, its Operating Systems, office and Service Desk procedures.


Other Information:


Recruitment Process:

An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process.

A standard interview format will be used including general, scenario and behavioural descriptive interview questions.


Work Schedule:

37.5 hours per week.


Work Designation:

Remote

This positions offers the ability to work predominately in a remote capacity within B.C. The business will request onsite presence at times for operational reasons.


Rate of Pay:

Salary $5,115 - $6,142 per month (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.


How to Apply:

Posting Date: 21st March, 2023


Closing Date:
Open Until Filled

Please note that only those short listed will be contacted.


Equal Employment Opportunity:


TransLink is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region.

We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.
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