Full-time SPA Coordinator - Pickering, Canada - Hand & Stone Massage and Facial Spa - Pickering
3 weeks ago
Description
HAND & STONE MASSAGE AND FACIAL SPA - PICKERING is looking for a TEAM LEAD
Who and what we are looking for?
We are looking for a dynamic individual with great interpersonal skills, a happy smiling face and who will always care about others, to join our spa team as the
Team Leader for all Spa Associates
As the face of Hand & Stone, you are expected to deliver a high level of customer service, as you are communicating with customers on a daily basis with professionalism and patience.
We specialize in affordable luxury providing something for everyone. Whether it's massage, facial or hair removal services, you'll find it here.
And because we offer various service packages, massage and skin care products and most importantly our life style membership program, you will be expected to have a strong sales capability while being able to meet membership and skin care product sale goals.
With the wonderful team we have already we would be seeking a great team player, who is willing to work with the team to ensure that all daily duties, (including customer service, operations and administration), are taken care of effectively from the front desk to the back end ensuring that every customer's experience is seamless.
How do you fit in?
Throughout the day, you'll help maintain and prepare our facilities, including laundry, washrooms, and restocking supplies and linens for treatment rooms.
In terms of sales, you'll be ringing up customers on their way out, and letting them know about our life style program, packages and extras we offer.
You'll be perfect for this role if you're:
- Meticulous_
- you're great with details, whether you're booking appointment(s) or helping the team with the outlined daily spa operations. Nothing gets past you.
- Independent_ no one needs to be looking over your shoulder because you've always got an eye on the next task. You're organized, and you use that skill in everything you do.
- Social_ you love chatting with customers, getting to know them, and figuring out how our business can best suit their needs.
- A natural salesperson_ you love sales, and would enjoy encouraging people to pamper themselves.
This position holds variable shifts Saturday to Tuesday from 9am to 6pm and Wednesday to Friday 8:30am to 9pm. You will be expected to work on weekdays, weekends, days and evenings.
We are seeking our TEAM LEAD to have the following qualifications:
- Experience in a customer-facing role, preferably in wellness/hospitality/spa industry or similar
- Experience booking client appointment(s), and familiarity working with scheduling software
- Proficiency in Microsoft Office package (Word, Excel, PowerPoint)
- Excellent written and verbal communication skills.
- Ability to work in a fastpaced environment and multitask
- Ability to organize and set work priorities
- Ability to work both independently and collaboratively
- Ability to take leadership and deliver information to all Spa Associates
- Ability to report information back to management and deliver results
- Ability to exercise a high level of tact, diplomacy, professionalism and confidentiality
- High School, College diploma or equivalent
- Experience in sales would be an asset
Employee Perks
- We offer employee discounts on services
- We offer employee discounts on retail products
- We offer employee incentives for monthly promotional achievements
- We value diversity and inclusion and encourage all qualified people to apply. We offer a supportive, friendly environment and an attractive compensation package made up of a base hourly rate PLUS salesbased bonus incentives. If you have the skills necessary to be successful in our industry, we would love to hear from you_
Job Types:
Full-time, Permanent
Salary:
$17.00-$18.00 per hour
Benefits:
- Dental care
- Extended health care
- Vision care
Schedule:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Weekend availability
Supplemental pay types:
- Commission pay
COVID-19 considerations:
We have several covid-19 protocols in place to provide a feeling of comfort and safety for all of our employees.
Application question(s):
- This position will require that you work some evenings and/or weekends, will you be able to accommodate this?
Education:
- Secondary School (required)
Experience:
- customer service: 6 years (required)
- Sales: 6 years (required)
Shift availability:
- Day Shift (required)
- Night Shift (required)
Work Location:
One location
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