Receptionist - Waterloo, Canada - EY

Verified Company

Waterloo, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you.

And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

The opportunity

You'll join our Enterprise Support Services (ESS) team helping to support the important business enablement functions that keep our organization running strong.

As a driven administrative professional, you will work across teams to provide the knowledge, resources and tools that help EY deliver exceptional quality service to our clients, win in the marketplace and support EY's growth and profitability.

Your key responsibilities
As the Receptionist and the first point of contact for the firm you are the face of EY.

You are a driven workplace services professional who enjoys working in tandem with your colleagues while striving to understand and anticipate customer's needs to exceed expectations.

Your key responsibilities also include:

Greeting visitors: Receive & welcome visitors to the office in a professional, courteous manner
Electronic Visitor Log: Check visitors in & out, and inform appropriate EY staff of their arrival
Incoming calls: Answer queries and directs calls
Security badges: Maintain and track all visitor and temporary building and/or office security badges
Mail/courier: sorting, distributing documents & packages; preparing documents and packages for pick up or delivery
Equipment management: Understand and operate office equipment, place service calls; technology support by Liaising closely with the technology team as needed and provide certain AV troubleshooting for meetings/events
Supply provisioning & inventory control: Order, maintain & distribute office supplies, develop and maintain relationships with various vendors and caterers
WSG manual: Refer and action tasks as per the WSG manual and guidelines
Inhouse meeting/event requests: Ensure all meeting and/or event space requests are continually monitored and fulfilled; assist with room requirements, refreshment/ catering, and layout of same
Set up/take down of meeting rooms: reset meeting space according to standard, maintain and replenish meeting room supplies, as needed
Light housekeeping: Follow cleaning schedule of the catering kitchen and appliances; emptying dishwasher, maintain overall appearance of client and reception areas; ensure fresh coffee and water available throughout day in reception
Assistance to colleagues: assist Executive Assistants with administrative support tasks as time allows
Overtime required as needed

Skills and attributes for success

Committed to contributing to a strong team culture to ensure success
Reliable, dependable, and a strong team player
Develop and maintain relationships to efficiently leverage expertise
Sound judgement regarding confidential and sensitive matters
Proven ability to meet multiple and/or unexpected deadlines in a demanding environment
Strong interpersonal skills, including the ability to problem solve
Aptitude to differentiate when to act independently or team with others

To qualify for the role, you must have

Exceptional client service experience
Strong oral communication skills, including active listening

Ideally, you'll also have

Reception experience
Meeting and event coordination experience
Professional services firm experience
Postsecondary education

What we offer

We offer a competitive compensation package where you'll be rewarded based on your performance and recognized for the value you bring to our business.

In addition, our Total Rewards package allows you decide which benefits are right for you and which ones help you create a solid foundation for your future.

Our Total Rewards package includes a comprehensive medical, prescription drug and dental coverage, a defined contribution pension plan, a great vacation policy plus firm paid days that allow you to enjoy longer long weekends throughout the year, statutory holidays and paid personal days (based on province of residence), and a range of exciting programs and benefits designed to support your physical, financial and social well-being.

Plus, we offer:

Support and coaching from some of the most engaging colleagues in the industry
Learning opportunities to develop new skills and progress your career
The freedom and flexibility to handle your role in a way that's right for you

Diversity and Inclusion at EY
Diversity and inclusiveness are at the heart of who we are and how we work.

We're committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging.

We embrace diversity and are committed to combating systemic racism, advocating for the 2SLGBT+ community, promot