IT Client Services Officer - Ottawa, Canada - Canadian Air Transport Security Authority

Canadian Air Transport Security Authority

Verified Company

Ottawa, Canada

6 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The Canadian Air Transport Security Authority (CATSA) has two (2) exciting fixed-term opportunities up to March 29, 2024 within the Technology branch at CATSA Headquarters.

This position represents an opportunity for career-driven individuals seeking a position within an organization that inspires growth and promotes excellence to make a difference and contribute to CATSA's unique culture as it strives to excel in air transport security.

Why is CATSA a great fit for you?
CATSA is world leader in aviation security and screening with a mandate to protect the public.

A Crown corporation, it features a mix of public service and private sector diverse backgrounds in which is reflective of the varied background of its employees.

CATSA encourages innovation and creativity and offers a healthy and diverse workplace where employees work in an environment where they can be their true selves and feel energized and proud.

If you are a motivated professional seeking a position within a multifunctional and collaborative environment and you are looking for the next great adventure, CATSA is the place for you

Summary of responsibilities:

Reporting to the Manager, Systems Support, the
IT Client Services Officer is the first point of contact for all IT incidents and problems, and is responsible for delivering effective support services to existing IT users and systems to support CATSA's corporate and operational business lines.

The IT Client Services Officer performs all other duties and responsibilities related to the position as required.

What you need to succeed

To qualify for the position, you must have:

Graduation from a recognized college or post-secondary learning institution, with a diploma/certificate in computer science, information technology, information management, or another specialty relevant to the position;
A minimum of two years of experience in a support/clientfacing role in an IT environment;
Experience conducting diagnostics, configurations, and installation of technology;
Experience documenting resolutions to technical problems;
Experience supporting multiple mobile devices including Android smartphones and tablet devices;
Experience setting up boardroom presentation equipment typically utilized in meetings (projectors, presentation changer, audio equipment);
Knowledge of:
IT asset management / inventory control;

- computer and network security;
- core business processes within an IT group;

Windows 7 and Windows 10 environments;
Dell / Lenovo workstations & notebook PCs; and

- root cause analysis; tracking of known errors in database and change management processes;

General knowledge of network infrastructure components (WAN, MAN, LAN);
Familiarity with several types of products, hardware and software, their installation and troubleshooting of products;
Familiarity with helpdesk tracking systems.

This position is best suited to individuals with the following skills and abilities:

Strong client service orientation;
Ability to listen carefully to users; understand client needs and provide appropriate solutions;
Ability to explain complex concepts in concise, easytounderstand language;
Ability to think creatively, to troubleshoot and to propose creative solutions;
Team player who also has the ability to work independently;
High attention to detail and quality;
Reliability, tact, courtesy;
Ability to communicate effectively orally and in writing;
Ability to multitask and prioritize; strong organizational skills.

Valuable skills include:

Knowledge of CATSA's mandate and priorities, as well as an awareness of relevant legislation impacting CATSA;
Knowledge of Corporate Security and IT Security policies dealing with sensitive information access to secure areas;
Experience with distance learning tools and computerbased training programs;
Experience supporting Apple products including Macs, and iPads;
Experience leading small projects as in a service desk environment as they relate to continuous improvement;
ITIL certification.

Specific work requirements

Ability to work on shift work, Service desk hours are 5 am to 8 pm
Ability to work overtime as required;
Ability to travel as required;
Language profile: bilingual preferred (BBBB);
Ability to obtain and maintain a Secret security clearance;
Be a Canadian citizen or permanent resident.

How to apply:

Additional information:

CATSA is dedicated to an inclusive selection process and work environment.

If you require an accommodation, please advise the Human Resources representative when you are invited to meet with us regarding this employment opportunity.

Inclusion & Diversity