Operations Manager - Toronto, Canada - Reebelo
Description
Create The Circular Economy With Us
Reebelo is looking for a hands-on Operations Manager with a solid track record in setting up & executing operational processes in high-growth marketplace/B2B & B2C companies.
You have the chance to be one of our core team-members in Canada and you will work together directly with our Managing Director, Canada.
Your typical day may include:
- Support endtoend services and operations (including order fulfillment, returns and customer service) for our marketplaces across Canada
- Improve existing processes to make our backend scalable for the next growth phase
- Automate manual tasks so that our operations team can spend on valueadding efforts vs repetitive tasks
- Work together with our (remote) Customer Service team to ensure a high level of customer satisfaction
- Collaborate with our BD team & our vendors to improve the quality among all sellers
- Monitor & improve operational performance across our marketplace such as fulfillment on time, quality issue rates among sellers, Net Promoter Score & customer reviews
We'd love to have a chat with you if you have:
- 2+ years relevant working experience in an Ecommerce or Marketplace startup/company.
- Analytical & handson
- Business degree in Operations or equivalent education
- Based in Toronto area or willing to relocate
- Business fluent in English. Bilingual preferred
- A solid teamplayer who will grow and develop a team to excel beyond their comfort zones
What we offer:
- Competitive remuneration package
- Comprehensive Health, Dental, and Vision Insurance
- Hybrid work environment.
- Work from any of our offices for a couple of months/year (San Mateo, Miami, Melbourne, Auckland, Singapore, Kuala Lumpur, Hong Kong and more to come)
- Ability to impact and influence business growth
- Team events & a great culture
- Birthday leave: Enjoy some you time
