Support Rep Dispatch Float - North York, Canada - Purolator

Purolator
Purolator
Verified Company
North York, Canada

1 month ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Posting Date:



Posting Number: 62568

Work Location Type:
Onsite

Job Code: 270


Location: 80 ValleyBrook Drive, North York, ON


Reports to:
Ontario Dispatch Manager


It's not a package


It's a promise:


As Canada's leading integrated freight, package, and logistics provider, we've been helping promises get where they need to be for more than 60 years.

How does the magic happen?
The journey starts with you.

The places we go, the elements we brave, the promises we deliver -
it's all possible because of our people. So, whether you're looking to build new skills, make an impact in your community, or inspire your team,
we go there for you.


Title:
Dispatch Support Representative (FLOAT)


Location:
Etobicoke, ON


Hours of Work:
Sunday-Saturday Floating 37.5hr/week


Reports to:
Dispatch Supervisor


Working Conditions:
Office/Warehouse Environment


Key Areas of Focus:

Customer service orientation

Ability to problem solve

Excellent in relationship building

Experience and adaptation to using technology

Excellent communication skills

Takes personal responsibility and accountability for actions and situations

  • Work closely with Couriers, Unit Managers, Contact Centers and Customers
- (Customer contact via Telephone)

  • Assist and resolve realtime situations for Courier and Customer needs
- (Workday is heavily computer dependent)

  • Review and confirm pickup call details
  • Ensure an accurate and uptodate Routing Database
  • Assist with all aspects of Dispatch
  • Follow all Company policies and procedures
  • Other clerical duties as assigned

Qualifications:


  • Exemplifies and consistently demonstrates our core competencies of communication, innovation, change management, relationship building and leadership
  • Computer literacy, strong keyboarding, and excellent telephone skills required
- (Keyboarding) Testing will be administered.

  • Direct contact Customer Service experience necessary; demonstrated excellence with an ability to empathetically support both internal and external customers
  • Excellent communication skills, both verbal and written, with an attention to follow up
  • Excellent Interpersonal skills demonstrating conflict resolution, leadership, decision making and problemsolving skills, eagerness to take on new challenges
  • Excellent organizational skills: ability to work independently to prioritize, deal with change, meet timelines, all with an attention to detail.
  • Knowledge of Purolator Products and Services
  • Able to effectively work independently and supportive in a fastpaced team environment
  • Previous Dispatch work experience an asset

POSTING DETAILS

Location: 80 ValleyBrook Drive, North York, ON


Working Conditions:
office environment

Posting Number: 62568


Reports to:
Ontario Dispatch Manager

  • Purolator is an equal opportunity employer committed to diversity and inclusion. We consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, Aboriginal/Indigenous _status,_ or any other factors considered discriminatory. If you require an accommodation during the recruitment process, we will work with you to meet your needs._


At Purolator, every day is an opportunity for our employees to connect with one another and with our customers to help make a positive impact in the communities where we live, work and play.

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