Communications & Engagement Consultant - Toronto, Canada - City of Toronto

City of Toronto

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job ID: 40470

Job Category:
Communications & Marketing

Division & Section:
Ombudsman Toronto

Work Location:
Administrative Office - Integrity Commissioner, 375 University Ave, Toronto

Job Type & Duration:
Full-time, Permanent

Salary:
$86,500.00-$108,459.00, TM5293 and Wage Grade 6.0.

Shift Information:
Monday-Friday, 35 Hrs Per Week

Affiliation:
Non-Union

Number of Positions Open: 1

Posting Period: 11-AUG-2023 to 01-SEP-2023

Reporting to the Ombudsman, the

Communications & Engagement Consultant provides advice and leads Ombudsman Toronto's communication, outreach and engagement with Toronto communities, City divisions, corporations, and local boards the Ombudsman oversees. In this permanent position, the role will support quality service goals at Ombudsman Toronto

and contribute to an environment which values fairness, equity, and inclusive behaviours.

What will you do?

Recommend and implement detailed plans/procedures regarding communication and engagement program requirements.
Conduct research into assigned area to provide recommendations and innovative advice and ideas to the Ombudsman and Deputy Ombudsman.
Lead the development, implementation and coordination of engagement and communication strategies and plans that include multifaceted programming (e.g., media relations, digital and social stakeholder relations, etc.). Provide advice and recommendations to the Ombudsman for shortterm and longterm communication plans.
Identify opportunities to raise awareness of the Office and connect Ombudsman Toronto with the diverse residents, communities, businesses, and groups that it serves as well as with the organizations it oversees, and members of City Council.
Develop strategies and plans to promote awareness of the Office and its work, assess stakeholder needs, and make recommendations about outreach and public education priorities, including identifying specific speaking and outreach opportunities for the Ombudsman and relevant stakeholder groups to engage.
Develop training materials used to deliver education sessions for elected officials and public servants; educate public servants on the role of the Ombudsman and the elements of fair service. Track outreach activities and provide feedback to the Ombudsman about progress.
Plan and coordinate outreach and engagement events, ensuring logistics and supporting materials are provided to the Ombudsman in a timely manner.
Deliver public outreach sessions and attend community and other events as the representative of Ombudsman Toronto.
Build and maintain cooperative working relationships with stakeholders including community groups, Council staff, public servants, broader community stakeholders and the media.
Conduct internal and external research to ensure the Office understands the needs of its target stakeholder groups and brief the Ombudsman on key details to ensure they are informed.
Provide the Ombudsman and Deputy Ombudsman with information based on media scans, i.e., traditional media, social media, blogs, etc. and recommendations related to ongoing investigations.
Provide communication support for engagement initiatives and special events.
Coordinate production and distribution of news releases, fact sheets, correspondence and other media relations materials as approved by the Ombudsman.
Act as the media point of contact for the Ombudsman. Manage, prioritize and/or redirect media inquiries and/or provide information to a wide range of stakeholders both internal and external.
Develop and maintain media lists to ensure contacts are current; build relationships with relevant media and proactively identify opportunities for the Ombudsman to meet with key journalists.
Coordinate media interviews for the Ombudsman, including developing interview strategies, creating supporting materials (briefing notes, key messages, etc.), recording interviews, and attending interviews to provide onsite guidance.
Draft and revise key messages to ensure all external communication is aligned with the Office's priorities, vision, mission, and values, and is accessible to all stakeholders.
Maintain cooperative working relationships both within the Office and external stakeholders e.g., media, community groups, public etc.
Conduct regular media monitoring. Analyze media coverage and issues of relevance to the Office in traditional and social media (as well as other sources), public response to the Office's work and activities, and website and social media analytics.
Make recommendations on the website and social media strategy. Administer the Office's website and manage social media accounts to increase Ombudsman Toronto's online presence and visibility, including the development and upkeep of all content, monitoring and analysis of metrics, and serving as the liaison with the website host company.
Provide communication advice and recommendations, and design and edit outg