Front Desk Guest Services Agent - Vancouver, Canada - Blue Horizon Hotel
2 weeks ago
Description
Job descriptionThe Blue Horizon seeks an energetic and enthusiastic Hotel Front Desk Guest Service Agent to join our team.
We are well located in the heart of Robson Street with its wonderful variety of shops and eateries for every taste and budget.
Our 215 spacious guest rooms are all corner rooms with 2 walls of windows from the cruciform shape of the hotel.
Our guests enjoy spectacular panoramic views of our beautiful city with the English Bay water view being the favourite.We value delivering excellent guest service experiences, team work, a respectful workplace and consistent processes.
JOB REQUIREMENTS:
- Proven Hotel Front Desk skills and a strong working knowledge of hospitality industry service principles for a hands on position
- Strong working knowledge of the local area
- Understand the importance of your ability to making meaningful connections with guests, and to have a positive impact on their experience
- Able to multitask, be efficient, respond quickly, make decisions and meet deadlines
WHAT YOU WILL DO:
- Provide warm welcome and be able to efficiently check guests in and out
- Knowledgeably answer inquiries on hotel services, as well as attractions and services available in the area
- Timely action on guest requests
- Maintain confidentiality of information
- Accurately complete reports and shift deposit
- Professional personal appearance
- Remain current on room rates, room availability, groups, events to facilitate reservations
- Knowledgeable on emergency procedures
- Actively participate in creating and maintaining a safe workplace
WHAT WE LOOK FOR:
- Experience working at a Hotel Front Desk or similar work environment
- Understand the importance of guest service experience
- Excellent time management
- Adaptable and able to handle multiple priorities
- Enthusiastic and focused to exceed guest expectations
- Proficient in the use of computers and Microsoft Office
- Able to effectively communicate both verbally and in writing
- Ability to work independently and as part of a team
- Capable of proactive problem solving and decision making
Job Types:
Full-time, Permanent
Salary:
From $21.48 per hour
Benefits:
- Dental care
- Discounted or free food
- Extended health care
- Paid time off
- Vision care
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Monday to Friday
- Weekend availability
Supplemental pay types:
- Commission pay
Experience:
- Customer service: 1 year (preferred)
- Hotel: 1 year (required)
Work Location:
In person
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