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Manager of Nightlife - Toronto, Canada - Valerie

Valerie

Verified Company

Toronto, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

This beautiful three-story venue sitting atop Hotel X features three distinct experiences, together under one cohesive Japanese influenced concept.

A sophisticated dining space and cocktail bar are central to our Drawing Room on the 27th floor. It's the perfect place for a beautiful dinner and cocktail paired with dynamic live music performances.

Our 28th floor Sunroom boasts a 360-degree view of the city and an outdoor all-season pool.

The party really gets started on our massive rooftop. Day or night, the views, music and energy are unmatched.

Our Mission is simple. We are in the experience business.

Our people-first culture will inspire and empower our team to deliver moments that matter in an environment hyper focused on guest experience.

Together we will build a best-in-class hospitality experience.

What You'll Do:

Oversee VIP reservations for four shifts per week, ensuring personalized attention and excellent service for highprofile guests.
Maintain an organized system for tracking VIP preferences, special requests, and guest feedback to enhance their experience.
Personally greet all guests upon arrival and ensure their needs are met throughout the evening.
Communicate effectively with the service team to relay guest preferences, special instructions, and any notable feedback.
Address any guest concerns or issues promptly and professionally to maintain a positive atmosphere.
Assist in ensuring smooth operations during evening services, coordinating with the host team to optimize table layouts and accommodate guest flow.
Work closely with the service team to maintain high standards of cleanliness, organization, and efficiency throughout the venue.
Utilize your network and experience to drive reservations and sales, leveraging relationships with influencers, local businesses, and industry contacts.
Collaborate with the marketing team to develop promotional strategies and special events to attract new guests and retain existing clientele.
Continuously strive to create bestinclass guest experiences, anticipating needs, and exceeding expectations.
Proactively seek feedback from guests and implement strategies to enhance satisfaction and foster repeat business.
Draw upon your experience and insights to offer innovative strategies and solutions for improving nightlife operations, efficiency, and guest satisfaction.
Collaborate with the management team to implement new initiatives, training programs, and standard operating procedures as needed.
Be readily available to guests for lastminute reservations and changes, accommodating their needs and preferences whenever possible.
Maintain a flexible schedule to accommodate evening shifts, weekends, and special events as required.

What You'll Need:

Previous experience in hospitality management, preferably in a nightlife or upscale restaurant environment.
Exceptional communication and interpersonal skills, with a strong ability to build rapport and resolve conflicts.
Proven track record of delivering outstanding guest experiences and driving sales.
Strong organizational skills and attention to detail, with the ability to multitask in a fastpaced environment.
Knowledge of reservation systems, POS systems, and basic computer proficiency.
Flexibility to work evenings, weekends, and holidays as needed.

What You'll Get: