Event Sales Manager - Vancouver, Canada - Rosewood Hotel Group

Rosewood Hotel Group

Verified Company

Vancouver, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

OVERVIEW/BASIC FUNCTION:

Under the supervision of the Director of Event Sales is responsible for generating most of the banquet revenue as well as assisting in the general management of the Catering Department.

RESPONSIBILITIES:

Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Ensure that standards are maintained at a superior level daily.
Solicit new business through activities including but not limited to telephone calls and field trips.
Prepare 'call report' on daily basis.
Maintain contact with ongoing clients on a regular basis.
Prepare, implement, and maintain division standards and control objectives.
Suggest, confirm, and finalize menus.
Monitor services provided by banquet staff.
Coordinate activities of catering department with other departments to ensure excellent service to guests.
Closely monitor market competition.
Assist in preparing weekly and monthly reports and forecasts.
Participate in quality control activities.
Create, implement, and monitor a sales action plan for the department.
Support and uphold hotel philosophy concerning hiring, employee relations, supervision, and disciplinary action.
Interact in courteous and professional manner with all guests, staff and community members.
Respond in courteous, professional and rapid manner in order to resolve all guest and staff difficulties.
Supervise, direct, coordinate, influence and persuade staff to maintain service standards of hotel.
Interact with people beyond giving and receiving instructions, particularly interaction with supervisor, subordinates, coworkers, and guests in completing assignments, resolving staff and guest complaints.
Interpret and comply with a variety of instructions furnished in written, oral, diagrammatic or schedule form.
Perform a variety of duties, often changing from one task to another of a different nature without loss of efficiency or composure.
All other duties as required.

QUALIFICATIONS:

Experience: Minimum three years' experience for a luxury or ultraluxury property.
Education: College degree or equivalent work experience.
General Skills: Must be able to perform job functions with attention to detail, speed and accuracy; prioritize, organize and followup; be a clear thinker, remaining calm and resolving problems using good judgment; follow directions thoroughly; understand a guest's service needs; work cohesively with coworkers as part of a team; work with mínimal supervision; maintain confidentiality of guest information and pertinent hotel data.
Technical Skills: Knowledge of international foods and French and California wines; thorough knowledge of banquet service and operations; thorough knowledge of market in which hotel is competing; ability to generate sales; ability to effectuate quality and quantity control standards; ability to be resourceful, creative and maintain flexibility; ability to add and subtract three digit numbers. Ability to perform mathematical operations with units of measure including, but, not limited to dollars, cents, feet, inches, cups, pounds and ounces; ability to access, input, analyze and retrieve information from computers; ability to maintain excellent relations with staff; ability to maintain staff and guest confidentiality at all times; ability to manage by example; ability to accept responsibility for actions of others; exceptional oral communication skills to ensure ability to negotiate and persuade guests and staff to achieve results beneficial to operation of hotel; ability to converse calmly with irate guests, superiors and subordinates in sometimes intense emotional situations; ability to focus and maintain attention to performance of tasks despite frequent stressful, emergency, critical or unusual interruptions; ability to memorize, recollect and quickly retrieve dates, names, times and other data; ability to work and complete assignments on time despite frequent stressful, emergency, critical or unusual interruptions; ability to participate in all departmental and hotelwide meetings.