Business Analyst Employer Accounts- Temporary - Toronto, Canada - Workplace Safety and Insurance Board

Workplace Safety and Insurance Board
Workplace Safety and Insurance Board
Verified Company
Toronto, Canada

2 weeks ago

Sophia Lee

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Sophia Lee

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Description

Major Duties & Responsibilities

  • Provide business expertise to assist Information Technology Cluster (ITC) and Operations Technology Branch in the resolution of system problems or enhancements of system programs

This involves:

  • Investigating, liaising, resolving/recommending and implementing an action plan to resolve system errors/enhance system practices relating to data, the issuance of invoices, monthly statements, and covered by advance notices;
  • Analyzing output errors and system opportunities;
  • Meeting with internal business partners and external clients to discuss issues and determine impacts/needs, coordinate and confirm resolution.
  • Supporting ITC during daily/monthend processing as required
  • Gathering and interpreting requests for changes/improvements initiated by employers, staff, business strategy changes within the cluster and other areas of WSIB;
  • Reviewing legislative, policy, operational changes within formal documents such as Draft Requirement Statements (DRS), Functional Specification Documents, Total Requirement and Design Statements (TRS), policy papers;
  • Participating in working committee sessions to determine impact of change to Operations and/or employers in respect to their accounts.
  • Participate in the implementation of legislative, policy or operational changes/enhancements that impact employers and/or the Employer Accounts systems

This involves:

  • Developing test scripts and scenarios, conducting testing in prescribed timeframes and approving testing results by deadline (or list those not tested) to ensure implementation target date is met;
  • Determining impact to system output, submitting table updates to modify rates/base amounts in order that correct amounts are posted on employers accounts;
  • Observing and communicating results to project team (ITC and other areas), resolving outstanding issues, approving program changes and examining postimplementation results.
  • Regularly posting updates in appropriate systems to ensure accurate information is provided to employers and staff.
  • Prepare and perform various calculations and data analysis for approval by management relating to Employer Accounts business activities. Review annual physicians fee estimate and actual amounts, as provided by Financial Services to determine if amounts provided are appropriate to recommend to management for billing to Schedule 2 employers. Upon approval from management, create billings to Schedule 2 employers for the provisional and actual admin rate, and the estimated and actual physician fees.

Provide expertise on Employer Accounts program delivery by:

  • Developing and updating Employer Accounts operating procedures, training & providing guidance to staff on new/changed systems & business processes, researching, analyzing and implementing work process improvements and performing quality control checks to confirm proper handling of employer accounts;
  • Ensuring productive results in any procedural changes by meeting with staff to solicit input, discuss potential changes and provide new or updated procedures, ensuring staff have access to appropriate screens and reports;
  • Creating and delivering global presentations to internal staff and employers, generating bulletins and information packages for employers for review by management on administrative and policy information, changes affecting their dealings with Employer Accounts or on the data they receive;
  • Responding to customer requests for electronic file transfer of their benefit costs data and cocoordinating & implementing changes to meet the employers' needs.
  • Support change projects related to Schedule 1 account controls and/or related to Schedule 2 by assisting with effective planning and execution to ensure a positive adoption of new processes and/or systems by staff and clients.
  • Validate data extracted from various systems/sources and/or derived by calculations or created into new data files by matching or comparing data found from various data sources (e.g. reports, systems, databases) to determine if it is accurate; or if not accurate by investigating, summarizing and explaining any issues or errors. Address any discrepancies with appropriate business partners (such as ITC, Actuarial, Financial Reporting) to reach a resolution.
  • Review, analyze and solve complex employer inquiries and other internal requests by examining data and other hard copy files or data; communicate with other business partners to discuss details and confirm a problem exists and identify necessary action required to resolve employer complaint and/or changes in procedures.
  • Perform other related duties as assigned or required.

Job Requirements
Education

  • University completion at undergraduate level with a specialty focus in Business.
Experience

  • Three years prior experience in accounting/finance, technology, research and audit.

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