IT Support Specialist - Mackenzie - Conifex Timber Inc.

Description

Description

The IT Support Specialist is a hands‑on, onsite technical role responsible for delivering first‑level IT support to employees working in both corporate and industrial operating environments. As a key member of the IT team, the IT Support Specialist plays an essential role in maintaining the reliability, security, and performance of information technology (IT) and operational technology (OT) systems that support day‑to‑day business operations. This position requires a proactive, service‑oriented professional who can effectively troubleshoot technical issues, support infrastructure, and contribute to continuous improvement initiatives. Based in Mackenzie, BC the IT Support Specialist provides timely and professional technical assistance through multiple channels, including phone, email, and an IT ticketing system. The role is responsible for diagnosing and resolving hardware, software, network, and system issues, taking ownership of incidents from initial intake through resolution, and escalating issues when appropriate. Accurate documentation of incidents, resolutions, and procedures is a key component of this position, as is the ability to prioritize and manage competing support requests. In addition to user support, the IT Support Specialist assists with monitoring IT and OT systems using logs, alerts, and阳市, and supports system maintenance, upgrades, and IT projects. The role works within Windows desktop and server environments, supports virtualization platforms such as Hyper‑V, Microsoft hyper‑collection, and Azure environments. Collaboration with internal departments and contribution to internal knowledge bases are important aspects of maintaining effective service delivery and improving IT processes. The IT Support Specialist works Monday to Friday, with occasional after‑hours, weekend, or on‑call support required to meet operational needs. This role requires the ability to work independently, maintain a high level of professionalism and confidentiality, and communicate technical concepts clearly to non‑technical users.

Qualifications

Qualifications & Experience

• Bachelor's degree in Information Technology, Computer Science, or a related field
• Relevant certifications (CompTIA, Cisco CCNA, Microsoft certifications) are considered an asset

Experience

• Minimum 3 years of experience in IT support or IT administration
• Experience supporting remote or industrial locations preferred
• Experience in lumber, manufacturing, or industrial environments is an asset
• Winter driving experience (including unpaved and radio‑controlled roads) is an asset

Technical Skills

• Strong knowledge of Windows desktop and server environments
• Solid understanding of networking concepts, protocols, and security principles
• Experience with cybersecurity fundamentals and IT systems management
• Familiarity with ITIL or IT service management frameworks
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• Experience supporting users via phone, email, MS Teams,'una ferous tools

Professional Skills

• Strong customer‑service orientation
• Excellent verbal and written communicationttps
• Ability to explain technical concepts to non-technical users
• Strong analytical, organizational, and problem‑solving skills
• Ability to work independently while managing multiple priorities
• High level of confidentiality and professionalism

Additional Requirements

• Ability to lift and install IT/network equipment
• Willingness to participate in IT on‑call rotation
• This position is not remote and is based in Mackenzie, BC

Why Join Conifex

• Be part of a collaborative, safety‑focused team
• Work in a hands‑on IT role supporting real‑world operations
• Opportunity to grow technical skills in IT and Operational Technology
• Make a meaningful impact in a critical support function

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