Quality Assurance Manager - Toronto, Canada - VGW

VGW

Verified Company

Toronto, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

VGW is a fast-growing technology company and creator of market-leading online social games. With offices around the globe, we're on a mission to be the biggest gaming company in the world

Key responsibilities will include:

Development of KPIs and execution of processes to achieve desired OKRs for cross functional QA Teams across various departments
Develop, implement and manage quality assurance standards and processes for various business departments to ensure positive customer experience at all times
Collaborate with crossfunctional leadership teams to monitor quality standards across the various business units and departments to assess performance and ensure adherence to VGW's policies and procedures
Analyze data and quality metrics to identify trends, areas for improvements and training needs
Lead the QA Team to conduct regular quality assurance audits and evaluations to ensure compliance with quality standards
Create and maintain documentation related to quality assurance processes, procedures and training materials
Provide leadership and guidance to the QA team, including hiring, training, coaching, performance management and development of employees

What you will bring to the role:

3-5 years of experience in a departmental leadership/management role, preferably in contact centers environment
2+ years working in an online social gaming environment considered an asset
Strong analytical skills with the ability to interpret data, identify trends, and make datadriven decisions
A natural desire and pursuit for process improvement
Comfortable with presenting findings and recommendations to senior management
Fluid, adaptable and flexible to manage teams across several time zones and countries

About VGW
VGW has been disrupting the online gaming world since 2010 and we're only getting started.

We've assembled an incredibly talented global team who bring their passion, energy and expertise to build games that people love.

At VGW, we have a modern approach to getting work done and a focus on creating an environment where amazing people can do amazing work.

That means giving you the flexibility you need, providing spaces that will keep you comfortable and finding opportunities for you to keep learning and growing.

Why VGW?
We are on a huge mission to become the biggest gaming company in the world. As we grow to meet this goal, we need talented people rich in diversity to propel us forward. We truly believe the right mix of diversity and authenticity will be our winning hand.

VGW Canada Inc. is an equal opportunity employer and will provide reasonable accommodation for qualified individuals with disabilities throughout the recruitment and selection process. Please advise our Talent Acquisition Specialist in advance should accommodation be required._