Administrator, Retail Lending Operations - Surrey, Canada - Coast Capital Savings

    Coast Capital Savings
    Coast Capital Savings Surrey, Canada

    1 month ago

    Default job background
    Full time
    Description
    Location: Help Headquarters
    Job Type: Full-time for 1-year
    myWork Options: Hybrid
    Starting Salary Range: $49, $52,000.00
    Background Screening Requirement:
  • Enhanced Criminal Record Check
  • Credit Check
  • Identity Verification
  • Education Verification
  • Employment Verification
  • References
    • What's the job?

    The Administrator, Retail Lending Operations maintains the documentation and securities for the retail loan portfolio and ensures it's safekeeping. You will be responsible for providing quality customer service and administrative support to branches, other Coast Capital Savings (CCS) departments and outside agencies. The role works in a high-paced, volume driven environment which includes time sensitive deadlines, large dollar transactions and attention to detail. You will work closely with Retail Credit, Credit Risk Review, Credit Control, and other related stakeholders; and will play a strong role in these partnerships.

    What you'll get to do:

  • Administration duties include advancing of mortgages to law firms/customer accounts, which may include disbursing the mortgage, pay out of existing loans or external debt and providing a confirmation. Providing mortgage pay out statements which include penalty calculations based on mortgage and/or document type as well as verification of security.
  • Other duties include but are not limited to reports, small projects, loan maintenance, assumptions, verification of legal packages from law firms, verification of loan files requested by Credit Risk Review.
  • Discharge of mortgages and personal securities, dependent on loan account. Apply knowledge of Canadian Premier to amend/refund/cancel loan insurance products according to terms of coverage. Complete mortgage/loan renewal preparation, verification of documentation and updates to new terms. Maintain all Letters of Credit and manage all amendments/cancellations.
  • Keep abreast of lending policy changes/procedures and in technology applicable to the position. Respond positively to changes, challenges and new opportunities. Contribute to the process by assisting others, always including branch staff and other departments.
  • Provide professional service to all CCS members and business partners. You will be in regular contact with branch staff, partner departments, management, and outside agencies to secure and/or provide information. Respond promptly and courteously to all work-related inquiries and problems.
  • Review all loan applications and documentation received for adherence to lending policy and security requirements, ensuring the loan portfolio asset of CCS is protected. Track all loan application packages and maintain corporate policy for the follow up and completion of documentation. Consistency in application of policy, procedure and function is a major responsibility of this position.
    • Who are we looking for?

  • Minimum 4 - 6 years of job-related experience. Retail Lending Operational experience will be considered an asset.
  • High School Diploma plus some additional post-secondary courses that enhances banking, business and/or credit knowledge.
  • You must be conversant in lending products, services, policies, and procedures.
  • Apply administrative skills, ensuring accuracy and attention to detail while managing large volumes and meeting deadlines.
  • Effective communicator, using tact and diplomacy, with individuals at all levels when requesting or providing information.
  • Strong ability to follow written instructions.
  • Proficiency with MS Office is an asset.
    • Equity, Diversity & Inclusion at Coast Capital
    Don't meet every single requirement? At Coast Capital, we believe everyone has potential. We are committed to building better, brighter, more inclusive futures for everyone - including our employees. We see the potential in our employees to achieve amazing things and want to invest in your future. If you're excited about this career opportunity and your experience may not perfectly align with every qualification in this job posting, we still encourage you to apply. You may be just the right candidate for this or other opportunities at Coast Capital.

    At Coast Capital, we are committed to equity, diversity and inclusion. We strongly encourage applications from Indigenous Peoples, Black, and racialized persons, persons with disabilities, people of diverse sexual and gender identities and women. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences and expertise benefit of our employees, our members, and our community.

    We strive to provide an accessible candidate experience for our candidates with different abilities. If you require any accommodations, please contact or call We will work with you to meet your needs.


    Why join Coast Capital Savings?
  • Purpose is our North Star. We look at everything through our purpose. It informs the advice we provide our members, the experiences and products we create, and the programs we build to support our employees and communities.
  • Committed to inclusion and engagement. We have an ongoing focus on equity, diversity, and inclusion and routinely track how we're doing, and what we need to do to keep improving. We foster a culture where everyone can feel safe to be who they really are and thrive.
  • A career that grows with you. We believe in developing our people and promoting from within. Many employees have spent decades, and sometimes their entire careers, with Coast Capital and have progressed from the frontlines to senior leadership.
  • Work where you're most effective. In 2020 the world changed, and that includes how we work. In response to COVID-19 we launched myWork, which gives employees flexibility in where they work based on the nature of their role.
  • Benefits that flex to the needs of you and your family. We offer comprehensive, customizable benefits for you and your family, so you can choose what fits best for you and your lifestyle.
  • Retirement options. We also take care of our employees once they retire. That's why we offer the choice of a defined contribution or defined benefit pension plan or RSP's.
  • Mortgage and auto financing benefits. Employees save thousands on their mortgages and auto loans with best-in-category benefits.
  • Real Recognition. We recognize excellence throughout the year, through an online community that lets employees give kudos and thanks throughout the year. We're human, which means we like to have fun with events, celebrations, and recognition throughout the year.
  • An award winning culture. We're a Platinum member of Canada's Best Managed Companies and are regularly recognized by Canada's Most Admired Corporate Cultures and the BC Top Employers Awards.
  • We reinvest 10% back into the community. When we do well, our communities do well. That's why since 2000 we've invested over $90 million into our member's communities.
  • Double your impact. Through our employee volunteer program, Coast Capital donates $10 for every hour you volunteer to a Canadian charity or non-profit of your choice.
    • D&I at Coast At Coast Capital, we value diversity, equity and inclusion. We're not all the same and we like it that way. We don't just accept differences - we celebrate, support, and we thrive on them for the benefit of our employees, our members, and our community. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.