Train Driver and Customer Service Representative - Aldergrove, Canada - Greater Vancouver Zoo

Greater Vancouver Zoo
Greater Vancouver Zoo
Verified Company
Aldergrove, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description

Position Requirements:


The Train Driver and Customer Service Representative (CSR) is responsible for the operation of the Safari Express Miniature train by driving and narrating, as well as the safety of all guests on the locomotive.

The Train Driver and CSR is responsible for the day-to-day ticket sales using a POS system, selling merchandise within the Grizzly Giftshop, Dino Den Giftshop and the Cool Cubs Ice Cream.


Key Responsibilities:


  • Responsible for driving and narrating the train on a daily basis for guests of the GVZoo.
  • Manage transactions with customers using a POS (point of sales terminal) by processing cash and credit card transactions.
  • Enters information into POS systems.
  • Issue receipts, refunds, change and/or tickets
  • Processes new and renewal membership, address and name change, and lost membership card transactions.
  • Process and verify online tickets, memberships, and gift certificates
  • Resolve complaints and concerns from the zoo's guests and members.
  • Troubleshoot and reissue lost membership cards
  • Redeem stamps and coupons
  • Welcome customers, answer their questions, help them locate enclosures, and provide advice or recommendations.
  • Thank guests for visiting the zoo as they leave
  • Relay information to guests regarding memberships, tours, donations, closed enclosures. etc.
  • Answer the customer information phone line and respond to routine inquiries
  • Operates the Cool Cubs Ice cream machine.
  • Operates the Java Hut and creates speciality coffee and teas.
  • Processes Grizzly gift shop transactions.
  • Processes Oasis Kitchen transactions and assists with serving food.
  • Processes Campfire Cabin transactions and assists with serving food.
  • Assists with special events as needed.
  • Light janitorial duties as needed.
  • Adheres to all GVZoo and department policies and practices.
  • Practices the GVZoo SOP Customer Service Standards.
  • Demonstrates respect for the Greater Vancouver Zoo and the people who work, volunteer at, and visit the facility
  • Must be willing to work on weekends and holidays.

Job Types:
Full-time, Part-time, Seasonal


Pay:
From $16.75 per hour


Expected hours:
per week


Benefits:


  • Flexible schedule

Schedule:

  • 4 hour shift
  • 8 hour shift
  • Day shift
  • Every Weekend
  • Monday to Friday
  • Weekends as needed

Work Location:
In person
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