Customer Service Representative - Burlington, Canada - City of Burlington, Ontario

City of Burlington, Ontario

Verified Company

Burlington, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Description

Working for the City of Burlington
A great career is closer than you think.

Come work for the City of Burlington, where you'll be joining an innovative and progressive workplace focused on building a 21st century city that respects the diversity of our residents, visitors and employees; and prioritizes continuous opportunities for you to learn and grow.

We don't just spend time attracting the best talent. We spend time and resources to keep the best talent.

This may include:

flexible working hours, mobile and hybrid working arrangements, a great pension and benefits package, as well as programs to foster innovation and leadership.

Location

Position Overview

Reporting to the Supervisor of Licensing and Permit Administration, the Customer Service Representative is responsible for providing customer service to all internal and external customers of the Building & By-law Department.

Key areas of responsibility are business licensing, lottery licensing, liquor licensing, sign and pool permits, banking functions, tracking of revenues and the permit entry process and records management.

This position also has responsibility for supporting municipal enforcement.

Responsibilities
- *The Customer Service Representative is responsible for:

Understanding and reviewing Municipal By-Laws
Managing all files and records pertaining to licences, bylaw and OBC permits and administrative files
Coordinating a wide range of administrative services including supporting senior staff involved in project management, typing of reports, correspondence, banking functions, account monitoring and central file management
Assisting in the training of new staff on department administrative procedures

Requirements:

- *The Customer Service Representative requires at least two years of related work experience and a high school diploma. Additionally, the successful applicant must demonstrate exceptional public relations, organizational, teamwork, and communication skills. Applicants must have solid experience Microsoft Outlook, Word and Excel software, AMANDA experience is a definite asset.

Accommodations

Job Type:
Contract

Salary:
$51,753.00-$64,691.00 per year