Customer Service Representative/coordinator - Mississauga, Canada - CBI Health

CBI Health

Verified Company

Mississauga, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Full time Customer Service Representative/Coordinator - Mississauga (In-person role in our Mississauga office from Monday to Friday 8:30 am to 4:30 pm)
We are currently seeking a Customer Service Representative/Coordinator for the Personal Support Service and Private Services Program.

As a Customer Service Representative you'll be part of a team assisting the Personal Support Services program.

You must be driven to help others in a compassionate and caring way while balancing the pressures of a busy environment.

PRIMARY DUTIES

As a Customer Service Representative/Coordinator, you will:

Responsible for assisting client inquiries over the phone
Basic scheduling of client visits
Promote client retention
Follow up with client inquiries and concerns on a timely basis
Documentation as required
Work with management on special projects and other related projects as assigned

QUALIFICATIONS
To take on the role of Customer Service Representative/Coordinator, you must:

Have exceptional customer service skills including excellent telephone etiquette
Demonstrated computer literacy skills including Microsoft Office (Word, Outlook, Excel)
Be able to remain calm in stressful situations
Demonstrate understanding and compassion when dealing with complex clients and challenging situations involving customers and field
Be a detailoriented, adaptable and customerfocused team player
Combine strong interpersonal skills with analytical problemsolving abilities
Be selfdirected, goaloriented and able to manage time and priorities effectively
Possess medical knowledge or a medical background, and supervisory skills will be considered assets, and French speaking an asset
All team members are required to be fully vaccinated against COVID19 and provide proof of vaccination upon hire or provide a valid medical exemption

About Us
For millions of Canadians, CBI Health is where better begins.

We are Canada's leading community healthcare provider, reliably delivering innovative rehabilitation and home care programs that help our clients achieve their health goals.

With 250+ locations and supporting more than 800 communities, people are at the heart of what we do.

Every day, all across the country, our 13,000 staff work together to make a meaningful difference in our clients' lives and help shape healthcare for the better.

Learn more at

We thank all applicants; however, only those selected for an interview will be contacted.