Lab IT Support Specialist - Ottawa, Canada - TechInsights Inc.

    TechInsights Inc.
    TechInsights Inc. Ottawa, Canada

    3 weeks ago

    Default job background
    Full time
    Description
    OUR STORY
    TechInsights is the information platform for the semiconductor industry.

    Regarded as the most trusted source of actionable, in-depth intelligence related to semiconductor innovation and surrounding markets, TechInsights' content informs decision makers and professionals whose success depends on accurate knowledge of the semiconductor industry—past, present, or future.

    Over 650 companies and 55,000 users access the TechInsights Platform, the world's largest vertically integrated collection of unmatched reverse engineering, teardown, and market analysis in the semiconductor industry. This collection includes detailed circuit analysis, imagery, semiconductor process flows, device teardowns, illustrations, costing and pricing information, forecasts, market analysis, and expert commentary. TechInsights' customers include the most successful technology companies who rely on TechInsights' analysis to make informed business, design, and product decisions faster and with greater confidence. For more information, visit .

    THE OPPORTUNITY
    As the Lab IT Support professional, you will play a vital role in providing comprehensive computer support services to our Ottawa-based laboratories. This includes the maintenance and installation of hardware and software, as well as managing the service desk to ensure prompt resolution of user issues. Working closely with various teams within the IT department, you will collaborate on resolving complex technical issues, evaluating requirements, and recommending hardware and software solutions to enhance lab efficiency.

    If you are a self-motivated individual with a passion for IT support and a knack for problem-solving, this role offers an exciting opportunity to contribute to the success of our laboratory operations while working both independently and as part of a dynamic team.

    WHAT YOU WILL DO
    Lab IT Management
  • Triage, route, and redirect problems to correct resources.
  • Troubleshoot, diagnose, and find solutions to staff software and hardware issues.
  • Review and prioritize staff issues.
  • Investigates staff issues and needs to determine workable solutions.
    • User Support & Training
  • Maintain up-to-date documentation on supported systems and software.
  • Set up, maintain, and repair Windows/Linux systems.
  • Troubleshoot desktop computers and attached peripherals, and applications to identify and correct malfunctions.
    • Maintain Operational Environment
  • Software license and asset management.
  • Track and maintain the assortment of lab computers making sure that backups and spare parts are readily available.
  • Coordinate with corporate IT and Security teams to ensure compliance with policies.
    • WHO YOU ARE
  • Degree or certification in Computer Science, Information Technology, or related field.
  • 3+ years of experience with legacy as well as modern computers and operating systems (Windows XP, 7, 10, 11, Linux).
  • 3+ years of experience providing Level 2 and/or Level 3 IT Support.
  • Familiarity with JIRA, advanced interfaces and systems including PLCs, interfacing with custom hardware, standard and non-standard communication (WiFi, LoRa), microcontrollers (Arduino) and cloud computing infrastructure (AWS) are assets.
  • Experience with cloning/imaging software and different operating systems
  • Knowledge of Mobile Device Management tools
  • Experience with Active Directory or Entra AD
    • As part of the recruitment process for this position, you will be required to submit your latest citizenship and/or permanent residency information. This information will be used to comply with U.S. Export Control Laws and Regulations.

    WHY WORK WITH US
  • Competitive pay and generous benefits (medical, dental, vision, wellness, RRSP/401K Matching)
  • Expected salary:$59,755 - $66,785 CAD
  • Flexible vacation policy
  • Annual fitness reimbursement
  • Strong sense of camaraderie, mutual respect, and shared goals among colleagues
  • Support for community through charitable alliances
  • Professional and career development opportunities
  • Wellness resources and support from management

    • Technology knows no bounds, and neither does TechInsights. Bringing together talented humans from different perspectives, backgrounds and abilities is something we take seriously. We're committed to building an inclusive environment that welcomes you to be your authentic self and allows us to push past the boundaries together.

    TechInsights is committed to meeting the needs of people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.