Manager, Quality and Risk - Brampton, Canada - Home and Community Care Support Services

Home and Community Care Support Services

Verified Company

Brampton, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Job Description:

We are currently seeking a Regular, Fulltime Manager Quality and Risk

Postion Summary:

Reporting to the Director, Quality & Risk, the Manager, Quality and Risk is responsible for supporting the implementation and oversight of a robust and integrated Quality Framework in collaboration with HCCSS leadership team.

This position requires a high level of independence and is expected to provide the leadership to ensure Home and Community Care Support Services has and follows a robust quality framework, policies and procedures to optimize quality of care, patient safety and to achieve quadruple aim.

The focus will be on supporting the delivery of exceptional care - in alignment with our organization's values.

The work of the Manager, Quality & Risk will be aligned with provincial directions in quality improvement, risk management and patient safety; and involves working with staff at all levels of the organization, as well as with many external stakeholders.

Key responsibilities

Performs a variety of duties related to managing potential risks and liabilities related to quality of care and patient safety
Provides support and guidance to staff and leaders to reduce risk for patients, staff and the organization
Provides expert advice to leaders on the design and implementation of the patient and safety framework, policies and procedures that ensures high standards of quality of care and patient safety
Identifies opportunities for quality improvement initiatives/activities to support the adoption of best practices related to patient safety, incident reporting system, processes and practices throughout the organization and with service provider organizations
Regularly monitors incident reporting system to track, analyze, report trends, identify improvement opportunities and raises issues of serious concerns or risks to the senior leadership
Leads Quality of Care Reviews in collaboration with patient services following patient safety events including incident analysis and identification of recommendations for improvement and facilitates joint reviews with other health service providers as identified
Leads or participates on interagency committees to improve processes regarding patient care across the continuum
Works closely with HCCSS Quality & Risk teams to share quality management practices, support quality initiatives and leverage opportunities for integration and collaboration
Under direction from the Director of Quality & Risk ensures there is consultation with HIROC and or legal in circumstances where it pertains to quality of care and patient safety
Provides required education/training to advance organizational knowledge of quality improvement principles, methods, tools as well as patient safety, and promotes a culture of patient safety
Contributes to a safe and healthy environment by following safe work procedures, reporting injuries, illnesses, and unsafe working conditions

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Skills and Abilities

Establishes and maintains effective working relationships with managers and staff at all levels to advise on and facilitate quality improvement to enhance patient care
Leads or participates on interagency committees to improve processes regarding patient care across the continuum
Works closely with HCCSS Quality & Risk teams to share quality management practices, support quality initiatives and leverage opportunities for integration and collaboration

Excellent analytical and problem solving skills;
Knowledge of basic statistical analysis, and qualitative problem solving tools
Experience with measurement and evaluation
Strong planning and organizing skills

Communication and Interpersonal Skills

Facilitation, coaching, and leadership skills
Establishes and maintains effective working relationships with managers and staff at all levels to advise on and facilitate quality improvement to enhance patient care
Ability to work collaboratively with managers and staff across portfolios, at all levels of the organization
Ability to influence others to follow a recommended course of action, to introduce and to manage change
Excellent negotiation and conflict resolution skills
Strong presentation and written communication skills
Commitment to delivery of high quality care, continuous improvement and continuous learning

Problem Solving and Complexity

Evaluates processes and information from numerous sources, using qualitative and quantitative analysis, to identify issues and develop recommendations for improvement
Analyzes organizational barriers in order to develop strategies for introducing change and for building a culture of quality, patient safety, risk mitigation and continuous improvement
Recommends strategies to maintain and improve quality and mitigate risk, while optimizing use of organizational resources
Adapts leading practices in quality and risk management and quality improvement to rapidly changing HCCS