- Serve as the primary point of contact and strategic advisor.
- Build strong, trust-based relationships with executives, procurement, HR, travel arrangers, and travelers.
- Maintain ongoing communication cadence tailored to stakeholder needs.
- Act as the voice of the client internally.
- Conduct ongoing discovery to understand client business models and goals.
- Develop and execute strategic account plans.
- Analyze program data to provide actionable insights.
- Guide clients in adopting new technologies and policy updates.
- Engage a broad range of internal and external stakeholders.
- Facilitate collaboration with operations, technology, finance, supplier relations, and support teams.
- Lead quarterly business reviews.
- Monitor account health using KPIs and client-specific metrics.
- Identify opportunities for savings and efficiency.
- Provide compelling program summaries and dashboards.
- Maintain oversight of program compliance and satisfaction.
- Identify potential service issues early and intervene proactively.
- Manage escalations professionally.
- Drive corrective actions to prevent recurrence.
- Identify opportunities to expand account value.
- Strengthen long-term retention.
- Support RFPs and renewals as needed.
- Proven ability to establish strong relationships with clients, becoming a trusted advisor.
- Excellent verbal and written communication skills, with the ability to tailor messaging for diverse audiences.
- Proficiency in analyzing data and identifying actionable insights to improve results.
- Thrives in a fast-paced, evolving environment while juggling multiple priorities.
- Committed to understanding and anticipating client needs, delivering solutions that exceed expectations.
- Ability to negotiate contracts and agreements with vendors to secure the best value for clients.
- Self-driven with strong project management skills and resourcefulness to navigate challenges independently.
- Bilingual (English and French) is an asset
Account Manager - Montreal (administrative region) - Voyages Encore Travel Inc
5 days ago
Description
Position Overview
The Account Manager at Encore serves as a trusted strategic partner to our clients, acting as the central relationship builder across all stakeholders involved in their travel program. This role is responsible for cultivating deep, long-term partnerships, understanding evolving business needs, and orchestrating cross-functional collaboration to deliver exceptional value and service outcomes.
Key Responsibilities
1. Client Relationship Management
2. Strategic Program Development & Consultation
3. Stakeholder Engagement & Collaboration
4. Program Performance & Reporting
5. Issue Resolution & Service Advocacy
6. Account Growth & Retention
Requirements
Do You Have What It Takes?
If you're passionate about building and maintaining relationships and excel at delivering exceptional service, you'll thrive in this role. Key qualifications include:
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