Customer Service - Markham, Canada - Microart Services Inc.

Microart Services Inc.

Verified Company

Markham, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer satisfaction. Everything we do is focused on building and sustaining our customers' trust, confidence and loyalty.

ABOUT MICROART:

We are an electronic manufacturing company with a focus in producing PCBS (Printed Circuit Boards). Microart Services Inc. is an ISO9001, ISO13485 & AS9100 registered corporation servicing markets worldwide.

Our continued commitment to servicing the prototype to mid-volume clientele has awarded us with strong, stable growth over 40 successful years and many valued long-term partnerships.

RESPONSIBILITIES:

Client Requisition Processing
Ensure customer files are saved and organized in compliance with Microart document control standards.
Ensure customer's requests for quotes are processed as follows:
Create templates same day quote request is received
Replies to "Consigned customers" within 24 hours
Replies for "Boards only" within 48 hours

- "New Customers" response within 3 days
- "Turnkey orders" within 5 days

Track obsolescence and NCNR (Nonreturnable, noncancellable) components; convey reports to customers, and provide solution.
Ensure customer's purchase orders are processed daily, and delivery confirmed within 24 hours.
Update and ensure the accuracy of Dynamic data:

Client information

Address, contact names, products sold, special requests.
Sales Order, Production Order, Finished Good Item Card is complete and updated.
Respond to all client enquiries in a timely manner.
Identify large volume customers and bring to the attention of your manager.
Proactively solicit and action customer feedback.
Procurement and Quoting of Materials
Verify customer's most uptodate information on file, and import BOMs.
Ensure material orders are placed in a timely manner, committing to your LPIH (Last Part in House) date.
Update MSI BOM on the fileserver to reflect spending.
Perform MRO (Maintenance, repair and operations) purchasing on an ongoing basis.
Other duties as assigned by management team.

WHY JOIN OUR TEAM:

A diverse and inclusive team environment
Base salary plus benefits for full time positions
Room for growth and development

QUALIFICATIONS:

12 years customer service work experience, ideally in electronics manufacturing environment
Able to work in a high changed / fastpaced environment under tight deadlines
Experience with MRP systems (ideally Dynamics)
Knowledge of MS Office (Excel skills)
Effective communication skills to interact effectively with all levels of the organization
Effective organizational, time management and interpersonal skills
Excellent analytical skills and attention to detail
Dedicated, professional attitude; enthusiastic and willing to learn
Bonus if completed or aiming to complete PMAC/CGP or other related supply chain/logistics courses

MINIMUM TRAINING REQUIREMENTS: