Can account Representative - Mississauga, Canada - PCI Pharma Services

PCI Pharma Services
PCI Pharma Services
Verified Company
Mississauga, Canada

2 weeks ago

Sophia Lee

Posted by:

Sophia Lee

beBee Recruiter
Description
Life changing therapies. Global impact. Bridge to thousands of biopharma companies and their patients.

We are PCI.

Our investment is in People who make an impact, drive progress and create a better tomorrow. Our strategy includes building teams across our global network to pioneer and shape the future of PCI.

Establishes client relationships, acting as the primary point of contact between PCI and its' Customers. Responsible for working with purchasing, operations, and quality to manage routine commercial orders for a portfolio of Customers. Responsible for ensuring all Customers requirements are satisfied in a timely, accurate and professional manner.


ESSENTIAL DUTIES AND RESPONSIBILITIES:

  • Manages a portfolio of Customers, acting as the main point of contact for all Customer related inquiries, order status etc.
  • Coordinates information flow between customers and internal departments/individuals to ensure that timely responses are communicated effectively and accurately
  • Develops and fosters relationships with key customer contacts to ensure PCI is considered a partner in the present and future
  • Tracks and expedites nonstandard orders (e.g. product launches/rush requests) to ensure all requirements are in place on time
  • Manages all aspects of the routine order life cycle
  • Works with the client and internal departments to generate and obtain approval on specifications, master documents and artwork
  • Executes change control as needed to support portfolio/sku changes
  • Evaluates customer purchase orders and forecasts and initiates activities including resolution of slow moving and obsolete materials as appropriate
  • Ensures that customer service activities are performed effectively and in a timely manner and that information from the customer is disseminated to the appropriate department(s) within PCI
  • Collaborates with planning/scheduling to ensure activities are effectively planned and coordinated to achieve timely delivery of orders
  • Works with the purchasing team to ensure material readiness to support order delivery
  • Maintains accurate sales order data within the ERP system to support purchasing, scheduling, sales and OTD delivery metrics
  • Manages and ensures overall client satisfaction by meeting or exceeding Customer expectations. Keeps Customers updated on a regular basis regarding the status of their order and keeps them abreast of any changes, as pertains to that order.
  • Maintains accurate customer and item master data in the ERP system
  • Builds and maintains strong internal working relationships
  • Adheres to safety practices and company policies
  • Other duties as required
  • This position may require extra hours and/or weekend work.
  • Knowledge of and adherence to all PCI, cGMP, and GCP policies, procedures, rules.
  • Attendance to work is an essential function of this position
  • Performs other duties as assigned by Manager/Supervisor

Special Demands:

  • Stationary Position: From 1/2 to 3/4 of the day.
  • Move, Traverse: From 1/2 to 3/4 of the day.
  • Operate, activate, use, prepare, inspect, or place: Up to 1/4 of the day.
  • Install, place, adjust, apply, measure, use, or signal: None.
  • Ascend/Descend or

Work Atop:
None.

  • Position self (to) or Move (about or to): None.
  • Communicate or exchange information: From 1/2 to 3/4 of the day.
  • Detect, distinguish, or determine: Up to 1/4 of the day.
On an average day, the individual can expect to move and/or transport up to 10 pounds

less than 1/4 of the day.


QUALIFICATIONS:

  • College or university degree in a related business or science field.
  • 35 years' experience in a customer service or production environment (pharmaceutical industry is an asset).
  • Indepth comprehension, knowledge and understanding of GMP is an asset.
  • Experience with the procurement of materials in the packaging industry.
  • Strong commitment to customer service.
  • Strong PC skills and experience including the ability to use MS Office suite of products, navigate the internet, etc.
  • Working knowledge of an ERP system an asset.
  • Excellent interpersonal skills to present professional courteous manner in all dealings both externally and internally.
  • Demonstrates experience in managing and tracking customer orders, from procurement to shipping.
  • Ability to work independently and deal with sensitive and confidential matters.
  • Strong organizational skills, detail oriented, possess the ability to multitask and manage competing priorities.
  • Possesses strong English language skills (written and verbal).
  • Mathematical skills usually associated with completion of secondary school required.
  • Math Skills Required.

Preferred:

  • Ability to work independently and/or as part of a team.
  • Ability to identify and resolve problems in a timely manner.
  • Ability to display original thinking and creativity.
  • Ability to demonstrate attention to detail
LI-RS1

Join us and be part of building the bridge between life changing therapies and patients.

Let's talk future
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