Guest Services Ambassador - Toronto, Ontario
2 days ago
Job description
What This Job Involves
The Guest Services Ambassador serves as the first point of contact at the facility, creating exceptional first impressions while providing professional, personalized service to employees and visitors. This role represents and embodies the company's culture and values through every interaction. The position ensures a welcoming, secure, and well-managed reception area while supporting workplace operations and enhancing overall workplace experience.
Your day-to-day tasks will include
- Welcome and greet all visitors, employees, and vendors in a professional and hospitable manner
- Manage visitor registration process using appropriate technology systems
- Coordinate with security to ensure compliance with access control protocols
- Notify employees of visitor arrivals and coordinate escort arrangements as required
- Answer, screen, and direct incoming calls via the reception console
- Manage inbound deliveries and coordinate distribution with mail services team
- Provide general information and directions to visitors and employees
- Monitor reception and lobby areas to ensure cleanliness and professional appearance
- Respond to general inquiries and requests from employees and visitors
- Support emergency response procedures and building evacuations as required
- Maintain reception area supplies and marketing materials
- Provide administrative support to the workplace team as needed
- Provide coverage for [specific roles/departments] during absences, breaks, and peak periods
- Provide coverage during absences, breaks, and peak periods
- Escort contractors and service providers throughout the facility in accordance with security protocols
Physical Demands and Work Environment
- This position is based on-site, requiring physical presence at the reception desk during standard business hours with potential for flexible scheduling based on location needs.
- The role involves extended periods of sitting or standing at the reception console, regular computer use, and occasional light lifting (up to 15 pounds).
- The Guest Services Ambassador interacts with numerous employees and visitors daily in a dynamic, fast-paced environment that values exceptional service and attention to detail.
Required Qualifications
- High school diploma or equivalent
- 2+ years of experience in reception, hospitality, or customer service roles
- Professional appearance and excellent interpersonal skills
- Strong verbal and written communication abilities
- Customer service orientation with ability to anticipate needs
- Basic computer skills including proficiency with Microsoft Office applications
- Experience with visitor management systems
- Ability to maintain composure in high-pressure situations
- Attention to detail and excellent organizational skills
- G-Suite experience
Preferred Qualifications
- Associate's degree preferred
- Experience in corporate reception or high-end hospitality environments
- Background in concierge services or customer experience roles
- Background in technology companies or similar corporate environments
- Experience with event or meeting coordination
- Knowledge of facilities operations and workplace services
- Security awareness training or certification
- Experience with service request management systems
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