Customer Service Assistant - Ottawa, Canada - City of Ottawa
Description
Requisition ID: 9457Department:
Ottawa Public Library
Service:
Branch Operations
Branch:
Public Services
Employment Type: 1 Permanent Part Time Position
Work Hours: 7 hours per week
Affiliation:
CUPE 503 Library
Salary Information:
$ $34.123 per hour (2023 rates of pay)
Location:
St Laurent Branch, 515 Coté
City:
Ottawa, ON
Job Category:
Ottawa Public Library
Application Close: 15/08/2023
JOB SUMMARY:
Ottawa Public Library (OPL) provides accessible, innovative library and information services throughout the City of Ottawa, that meet the unique needs of diverse communities, delivered through a range of vehicles and reflecting a citizen-centred approach.
Work is performed within the context of the policies and framework of the Library corporate culture as embodied in the Mission Statement, Core Values, Customer Experience Guidelines and the Canadian Federation of Library Association position statements on Intellectual Freedom and Diversity and Inclusion, with particular emphasis on providing customer service excellence.
EDUCATION AND EXPERIENCE:
Completion of Grade 12
Minimum of 1 year of library or customer service experience
KNOWLEDGE:
- Knowledge of customer service techniques and protocols
- Experience with integrated library systems
- Methods and techniques for sorting and shelving library materials according to alphabetical, Dewey Decimal or other prescribed sequence and procedures
- Library circulation procedures and practices
- Methods and techniques for handling cash
- Methods and techniques of responding to inquiries and resolving patron complaints
- General knowledge of Ottawa Public Library policies and procedures
- Knowledge of applicable health and safety legislation, including the rights and duties of workers
COMPETENCIES, SKILLS AND ABILITIES:
- Customer service orientation, including the use of tact, discretion and confidentiality
- Effective verbal and written communications and interpersonal skills
- Reasonable judgment in a professional setting
- To carry out a range of circulation activities, including registration, collecting fees
- Ability to respond effectively to a range of library service inquiries and resolve complaints
- Ability to perform routine manual or clerical tasks and manoeuvre book carts and lift boxes up to 40 pounds
- Ability to handle and account for cash and to prepare bank deposits
- Strong interpersonal skills, ability to deal with the public and handle problems as they arise
- Perform multiple tasks concurrently
- Ability to work effectively independently and as a team member
- Attention to detail.
- Sound problem solving
- Efficient time management
- Flexibility, ability to adjust priorities
- Strongly committed to quality customer service
- Strong listening/comprehension skills
WHAT YOU NEED TO KNOW
- Additional vacancies may occur during the competition process.
_Alternative educational credentials combined with job-related experience, demonstrated performance, and ability may be considered in lieu of stated academic requirements
_:
- Please save a copy of the job poster. Once the closing date has passed, it will no longer be available.
Accessible formats and communication supports are available upon request. Please contact the HR Service Centre at , extension 47411.
More jobs from City of Ottawa
-
Supervising Librarian
Ottawa, Canada - 4 days ago
-
Public Service Assistant
Ottawa, Canada - 2 days ago
-
Drafting Technician
Ottawa, Canada - 3 weeks ago
-
Librarian
Ottawa, Canada - 2 days ago
-
Public Training Officer
Ottawa, Canada - 3 weeks ago
-
Senior Engineer, Light Rail Vehicles
Ottawa, Canada - 2 weeks ago