Product Analyst, Member Customer Experience, Group - Waterloo, Canada - Manulife

Manulife

Verified Company

Waterloo, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

_We are a __leading financial services provider committed to making decisions easier and lives better for our customers and _
_colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. __To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. _**
Working Arrangement
Hybrid

As Product Analyst, Member Customer Experience you'll be part of Group Benefits' Customer Experience team, in a role that supports Product Owners deliver digital experiences that delight our members while delivering on our promise to makes decisions
_easier _and
_lives better _.

You are responsible for ensuring that our digital initiatives meet the pre-defined user acceptance criteria before releasing to market.

Key Accountabilities

Product Development & Management Support

Support the business and user acceptance testing for multiple digital initiatives
Participate in quarterly planning and prepare test strategy
Collaborate with key stakeholders, to manage the complete and defectfree delivery of several digital products and member journeys.
Triage, monitor and test defects to resolution with appropriate parties
Support and inform key stakeholders of potential customer pain points
Working the development team with test scenarios
Assist with the execution of product plans and projects from concept through to completion
Raise issues to product owners and work with a development team to resolve defects.
Share test results with product owners for official signoff in preparation for production

Experience

Jira and Confluence experience
13 years working in Group Benefits
Experience with Scaled Agile Framework ( SAFe)
Strong communication and Analytical skills

About John Hancock and Manulife

Manulife is an Equal Opportunity Employer

Salary & Benefits
The annual base salary for this role is listed below.

Primary Location
Waterloo, Ontario

Salary range is expected to be between
$55,125.00 CAD - $91,875.00 CAD

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short