Customer Service Representative - Delta, Canada - CMP Group Ltd.

CMP Group Ltd.

Verified Company

Delta, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Customer Service Representative - In office position

CMP Group Ltd., a leading provider of Marine Products, Construction, and Industrial solutions is seeking a Customer Service Representative to join the Delta, BC team on a full-time permanent basis.

The Customer Service Representative will provide an exceptional customer experience to our internal and external customers.

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency.

Our commitment to our employees is reflected in our progressive culture, flexible work schedules and attitudes, leading-edge and highly accessible professional development programs, and more.

Benefits

Extended Benefits Plan (Vision/Dental/Prescription/etc.) as of your first day
Performance, Education & Referral Programs
Quarterly town halls and summer BBQ's
Annual Golf Tournament and Winter Holiday Party
And much more

Responsibilities:

Provide backup for the E-Commerce portals, ensuring all processing of orders, invoices, cancellations and changes are completed daily
Prepare Credit authorizations and Return Goods Authorizations (RGA) in timely manner
Troubleshoot and investigate customer complaints, manage database records, and draft status reports on customer service issues
Thorough knowledge of CMP products to provide product pricing and stock inquiries
Provide warranty, product recall and replacement information quickly to the satisfaction of the customer
Daily review of new and open tickets in the CRM
Review prepayment orders to ensure orders are paid promptly prior to release
Partner with the sales team to ensure high levels of customer satisfaction
Communicate and coordinate with colleagues to redirect inquires to ensure a prompt satisfactory customer experience
Work with the production teams to ensure backorders are communicated to the customer
Assist Account Receivable with short payments on customer orders
Build sustainable relationships of trust through open and interactive communication with internal customers
Provide Certificate of Insurance and Certificates of Origin to customers as needed
Oversee daily the Customer Ship to Validation process
Filing as required, answer reception calls and other duties assigned as required
Promote safe work practices as outlined within your local Provincial (Ontario/VancouverOSH) or State (Virginia
OSHA) regulations.
Follow company and departmental policy and procedures
Participate in meetings as required or requested
Prepare annual goals and objectives and participate in jobrelated continuing education courses
Contribute to the team spirit of cooperativeness

Requirements:

BSc degree in Business Administration or relevant field or equivalent work experience
3 years of Customer Service experience in a manufacturing environment, preferable in the marine industry
Order entry experience with preference to Infor Visual
Proficient at Microsoft Office/Software
Knowledge of CRM systems
Excellent phone etiquette
Excellent verbal, written and interpersonal skills
Customer Service training programs would be an asset

Hours