Night Audit Duty Manager - Mississauga, Canada - DoubleTree by Hilton Hotel Hotel Toronto Airport West

DoubleTree by Hilton Hotel Hotel Toronto Airport West

Verified Company

Mississauga, Canada

3 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Part time

Description

Job description

Overview
Manages all aspects of front desk operations for assigned shift.

Work along with Front Desk Agents greeting all guests, assisting with check in/out process and handle all guest assistance concerns that come up during shift.

Monitor performance and works with Front Office Manager on recommending corrective and/or disciplinary action, or other staffing actions in according with company policies and procedures. Alert management of potentially serious issues.
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions.
Ensure guests receive prompt, professional attention and are greeted upon arrival. Respond appropriately to guest complaints. Implement appropriate service recovery gestures in order to ensure total guest satisfaction.
Communicate to staff any VIP, Priority Club, or special needs or requests and follow up on execution.
Communicate and assist in achieving departmental guest satisfaction, revenue and profit goals and objectives.
Ensure procedures are followed for security of monies, credit and financial transactions, and guest security.
Throughout shift conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company.
Correct any deficiencies. Train appropriate staff on procedures for Front Desk to serve as a central communications point during emergency/crisis situations.
Promote teamwork and quality service through daily communication and coordination with other departments. Key departmental contacts including Accounting, Revenue Management, Sales and Marketing, Catering, Food and Beverage, Housekeeping, and Maintenance.

Experience:

One or more year's hotel front office/guest services experience preferably including supervisory experience, or an equivalent combination of education and experience.

Hilton or OnQ experience a plus but not required

Communication skills are utilized a significant amount of time to interact with others; customers, employees and third parties.
Reading and writing abilities are utilized often when completing paperwork and management reports, interpreting results, giving and receiving instructions and training.
Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances are utilized frequently.
Problem solving, reasoning, motivating, organizational and training abilities.
Ability to stand, walk and continuously perform behind the front desk.
Ability to communicate professionally verbally and in writing.

Note:
The hotel functions seven (7) days a week and twenty-four (24) hours per day.

All employees, both management and hourly, must realize this face and be aware that at times it may be necessary to move an employee from their accustomed shift as business demands.

Job Types:
Part-time, Permanent

Part-time hours: 24 per week

Salary:
$18.00-$21.00 per hour

Schedule: