Customer Success Lead - Montréal, Canada - Valsoft and Aspire Operating Group

Valsoft and Aspire Operating Group
Valsoft and Aspire Operating Group
Verified Company
Montréal, Canada

1 month ago

Sophia Lee

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Sophia Lee

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Description

Customer Success Lead - On-site - Montreal

We are hiring at ValPay for a Customer Success Lead to join our growing Customer Success team in Montreal

Here is a little window into our company:ValPay is a leading payment processing company seeking a Customer Success Lead to join our dynamic team. If you thrive in a fast-paced environment, enjoy working with deadlines, and are motivated to deliver exceptional results, this opportunity is for you. As a Customer Success Lead, you will play a crucial role in ensuring seamless end-to-end customer success across our portfolio.


About You:


  • Lead customer support and implementation teams
  • Lead customer onboarding and implementation projects, ensuring a smooth and successful setup of our payment processing solutions
  • Develop, refine, and implement processes and strategies to improve customer support and implementation efficiency
  • Work closely with the product team to identify, report, and resolve product issues or enhancements based on customer feedback
  • Conduct regular checkins with customers to ensure their satisfaction and to identify opportunities for additional support and training
  • Create and maintain comprehensive documentation on customer interactions, issues, and resolutions
  • Collaborate with the sales team to identify upsell opportunities and ensure a seamless transition from sales to support
  • Analyze customer usage data to identify trends and make recommendations for improvements

About You:

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Bachelor's degree in Business Administration, Information Technology, or a related field:


  • 3+ years of experience in customer support, implementation, or a related customer-facing role within the tech or fintech industry:
  • Demonstrated ability to manage and prioritize multiple projects and customers simultaneously
  • Strong problemsolving skills and the ability to think analytically
  • Excellent communication and interpersonal skills, with the ability to interact at all levels of the organization
  • Experience in process improvement and setting up new processes to enhance customer satisfaction
  • Proficient in CRM software and Microsoft Office Suite
  • A passion for technology and an eagerness to learn about new products and features
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Fluent in English, both written and verbal, is essential:

  • ** Legally authorised to work in Canada
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