Managing Innkeeper - Cornwall, ON, Canada - Away Resorts Ltd

Description

Hours of Work : 40 hours - weekends required

Transport Provided :
No
Guest Services Manager
Contract: 40 Hours; Permanent

We need you to lead, manage and motivate a team of Guest Services Assistants to make our guests feel personally welcomed, cared for, and inspired to have their best holiday ever, from the moment they check in to the moment they leave.

Managing a team of holiday heroes and reporting to the Guest Experience Manager, you will be running the Guest Services department.

Managing, training and motivating your team of Guest Services Assistants
Managing team rotas
You will be responsible for managing holiday bookings.
Resolving customer complaints.
Liaising with and helping out colleagues onsite to ensure that our guests experience is always excellent

One more thing...holidays happen at holiday times, so you may need to work your magic on bank holidays and weekends too.

Skills, experience and qualities you'll need
Outstanding people skills – friendly, patient and always ready to help
A solid understanding of budgeting and finance

It's the icing on the cake if you have experience in the holiday sector specifically, but don't worry if you haven't, we provide plenty of training.

We have a can-do, fun-loving, people-centred ethos here at Away Resorts, which is captured by our holiday heroes' mantra of Attentive Amazing Lovers - have a read about it here and decide if it describes you.

To find out more about what it's like to work for Away Resorts, check us out at .
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