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Customer Fulfillment Associate - Ottawa, Canada - net2phone Canada

net2phone Canada

Verified Company

Ottawa, Canada

1 month ago

Posted by:

Sophia Lee

beBee Recruiter

Description

As a member of the Client Services Department, you are ultimately responsible for the long-term retention of net2phone Canada clients.

The goal of every interaction is to exceed expectations and recognize risks, as well as opportunities.

Fulfilment/Customer Success Coordinators fulfill client requests in accordance with our internal SLA.

You are both a client advocate and advisor, informing them of their options and evaluating if they require additional information.

You will work with all Client Services teams to ensure clients are taken care of in a friendly and efficient manner.

This is an in office, full time position.

Not only will you be a product expert, but you will be trusted with client configurations where accuracy is paramount.

Special projects are a regular occurrence for CSC's.

Other responsibilities include, but are not limited to:

Processing orders to add and remove services from clients accounts
Processing phone/fax number ports (inbound and outbound)
Suspending services
Assisting with account configurations, rebuilds, fixes etc.
Shipping and receiving of product orders.
Processing hardware returns
Managing inoffice and CRM inventory

As a Customer Success Coordinator, you will succeed if you are process-driven and customer-focused.

The growth plan for this position allows the following experience to be gained:

Designing, documenting, and maintaining internal processes
Identifying opportunities to increase efficiency, customer satisfaction, or both
Price, term, and product negotiation skills
Deep understanding of SaaS operations
Overall development of the Customer Success department
Custom / oneoff project management
Proactive customer success strategy
Expertise with industryleading SaaS tools

You can't handle the perks

Opportunity to work for the Canadian Telecom Employer of Choice
Best Business in 2015 and one of Ottawa's Fastest Growing Companies in 2017 (among other amazing kudos)
Strong work/life balance
Winter hockey rink and summer patio in the backyard
Fun virtual events (and in office when permitted)
Beer O'Clock Fridays (in office)