Order Desk - Richmond Hill, Canada - Wallboard Trim & Tool
3 weeks ago
Description
This position calls for accuracy and attention to detail to exceed our 'Business-to-Business' customer expectations regarding service and order fulfillment.
We strive to ensure the perfect order - right product, right quantities, on time with professional support.KEY RESPONSIBILITIES:
Order Management:
- Ensure data accuracy with little to no error, correct products, dates, ship from and ship to locations, carriers, quantities, and pricing.
- Send priced confirmations & quotes to customers.
- Prepare customer correspondence, and samples.
- Provide customers with accurate product knowledge and answers as required.
- Obtain product knowledge through training sessions, consulting with Sales Reps, and general research of product literature and websites.
Shipping & Claims:
- Prepare freight bills and shipping labels for outbound shipments.
- Ensure accuracy of freight costs for billing purposes.
- Track and trace outbound/inbound shipments as required for Order Status Enquiries.
- Verify and resolve any missed shipments or claims with carriers.
- Handle customer returns processing paperwork, keeping customer return log up to date, being the liaison between the warehouse, order desk and customer and shipping carriers to resolve any customer return issues.
- Coordinate with warehouse staff on all areas relating to order fulfillment timelines, pickups etc.
- Preparing all UPC labels.
- Addressing any noncompliance fines received by Dealers.
REQUIRED SKILLS AND KNOWLEDGE:
- Minimum
25 years of Order Desk & Freight Processing. - College Degree (at minimum) preferred.
- Effective time management, organization, and multitasking skills.
- Attention to detail & accuracy.
- Strong communication skills (English): Written & Verbal.
- Team player that flourishes under direction, as well as working independently.
- Proficient in Microsoft Word, Excel, Outlook.
Job Types:
Full-time, Permanent
Salary:
$48,000.00-$55,000.00 per year
Benefits:
- Dental care
- Extended health care
- Onsite parking
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- Day shift
- Monday to Friday
- No weekends
Supplemental pay types:
- Bonus pay
Ability to commute/relocate:
- Richmond Hill, ON: reliably commute or plan to relocate before starting work (required)
Work Location:
In person
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