Customer Experience Specialist - Toronto, Canada - Trisura Guarantee Insurance Company

Trisura Guarantee Insurance Company

Verified Company

Toronto, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

At Trisura, we expect more because we believe it can be done better.

We are a young, growth oriented team with a commitment to exceptional talent and have been named one of Canada's Top Small and Medium Employers since 2017.

Our growth and our entrepreneurial style, niche market position and development opportunities ensure that our people see the results of their commitment reflected in the company's success.

We are currently seeking a qualified individual to join the dynamic Digital Distribution team in our Toronto office.

Customer Experience Specialist - Toronto

As an integral member of the team, you will bring:

Proven experience working in a team driven to provide exceptional customer service
Excellent written and oral communication skills
Patience and problemsolving skills
The ability to thrive in a fastpaced environment with multiple and competing priorities
Passion for excellence and detail orientation

Accountabilities

Gain knowledge and expertise on Trisura products sold online, and the E-Commerce platform on which they are delivered.
Monitor and respond to customer issues, needs and concerns in a timely and highquality manner.
Recognize, escalate and resolve emerging problems as they arise.
Raise & triage tickets with applicable parties (internally or externally), monitor backlog and followup as required in a timely manner.
Reviews all open, inwork, and pending incidents within ticket handling SLAs.
Ensure ongoing systems configuration requirements are met, while supporting growth in the form of new and proposed projects
Provide analytics on the type of calls received, and as part of a broader team find solution for resolution.

Qualifications:

12 years of relevant work experience including parttime, summer, and coop experience with Customer Service and/or QA an asset
Completion of postsecondary education in a related field an asset
Working knowledge of Zendesk or any incident management system an asset

If you are looking for a career in an exciting and rewarding company, are driven to excel, thrive in a team environment and want to contribute to the success of an organization that values your contribution, we would like to hear from you

Trisura Guarantee Insurance Company, headquartered in the heart of Canada's financial district, is a specialty lines insurer with a focus on Surety, Specialty Insurance, Property & Casualty, and Warranty products.

As a Canadian owned and operated company, Trisura brings innovative solutions and expertise through a select network of both national and regional brokerage firms.

The company, founded in 2006, and operating across Canada with offices in Toronto, Halifax, Montréal, Calgary and Vancouver, is uniquely positioned to satisfy all varieties of risk in Contract, Commercial and Developer Surety, Directors' and Officers' Liability, Fidelity, and Professional Liability including Media Liability, as well as Warranty products.