Full Time DirectorFull Time Director - Toronto, ON, Canada - World Education Services, Inc.

Description

Director, Business Development and Client Success (Remote)
Business Development
Full-Time
Sales, Marketing and Customer Solutions (SMCS)

Reports To:
Senior Director of Sales, Marketing and Customer Solutions

Job Type:
Permanent Full Time

Location:
Remote with up to 20% travel (Candidates based in British Columbia, Alberta, Manitoba, Saskatchewan, Ontario, Nova Scotia or willing to relocate)

WES is looking for a well experienced Director, Business Development and Client Success, a pivotal leadership role within our organization.

Reporting directly to the Senior Director of Sales, Marketing, and Customer Solutions, this position holds the responsibility for driving revenue growth, ensuring client satisfaction, and strengthening client relationships.

The Director, Business Development and Client Success is not just a guardian of the bottom line but also an ambassador of WES's mission to facilitate global access to education.

Develop and execute a comprehensive business development / sales & client engagement strategy aligned with the organization's overall business objectives to enhance client satisfaction, retention, and revenue growth.

Lead, mentor, and develop the Business Development / Sales and Client Success teams to achieve their sales targets, client satisfaction goals, and overall performance objectives.

Identify emerging business opportunities, markets, and industry trends, leveraging this knowledge to expand our client base.
Continuously monitor and analyze sales performance, making data-driven decisions to optimize outcomes.
Cultivate an in-depth understanding of client needs, market dynamics, and competitive forces.

Provide regular and insightful reports on sales and client success performance to the Senior Director of Sales, Marketing, and Customer Solutions.

Employ data analytics to identify trends, areas for improvement, and opportunities for growth.
Utilize findings to make data-driven recommendations for enhancing client engagement and sales processes.
Establish clear expectations, performance standards, and KPIs for team members.
Foster a collaborative and high-performance work culture.
Advise on new technologies, tools, and systems to optimize team performance.

Develop training and professional development plans to upskill teams and stay on top of innovations in the sales / client success space.

Process-oriented with the ability to implement new team operating models, standardized practices, automations, and workflows.
Adept at utilizing data analytics to identify trends, areas requiring improvement, and growth opportunities.
Capable of making data-informed recommendations to enhance sales and client engagement processes.

Proficient in building and maintaining enduring, robust relationships with clients, functioning as a trusted advisor equipped to address their needs and concerns.

Bachelor's degree in business administration, marketing, or a related field years' experience in a senior leadership role in sales, client engagement, customer success, or account management.

~ Proficiency with Salesforce systems and other relevant technologies.
~ Excellent leadership and people management skills, with the ability to inspire and motivate a team.
~ Analytical mindset and proficiency in data analysis, metrics tracking, and client engagement measurement tools.
~ WES values diversity in all its forms and recruits qualified individuals at all occupational levels that reflect the diversity of our clients and our community. We are committed to providing accommodations for person with disabilities. Accommodation may be provided at all stages of the hiring process.
For more information about WES, please visit our website at
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