Manager of Professional Services - Vancouver, Canada - British Columbia Real Estate Association

Description

WHO WE ARE
The BC Real Estate Association (BCREA) is the professional association for over 26,000 commercial and residential REALTORS in BC.

Our mission is to empower the province's eight real estate boards by sharing our expertise and providing professional development opportunities, advocacy, economic research, and standard forms so Realtors are trusted, respected, and proud of their profession.

This is an exciting time to join BCREA and be an integral part of a growing, dedicated, and impactful team


WHO YOU ARE
You possess strong analytical, problem-solving skills and the ability to convey complex information in a clear and concise manner. You thrive in a fast-paced environment and stay updated with industry trends, emerging technologies, and real estate practices.

Your passion for helping others and commitment to enhancing professionalism in the real estate industry drives you to develop future tools and resources actively.

You are dedicated to supporting BCREA member boards, Managing Brokers, and REALTORS and play a crucial role in delivering valuable and timely services.

JOB OVERVIEW

The Manager of Professional Services is responsible for providing practical expertise to all BCREA member services to ensure the delivery of valuable and timely services for member boards and REALTORS.

The Manager of Professional Services is proactive in identifying and assessing industry issues and works closely with the VP of Professional Services in strategizing and developing responses to critical matters affecting real estate and REALTORS.

PRIMARY JOB RESPONSIBILITIES

1. Professional Services Duties

• Helps define the vision and provide strategic oversight and leadership to the Professional Services department aligning it with the association's goals and objectives.
• Proactively stays up to date with industry trends, emerging technologies, market dynamics and real estate practices, to identify and assist with developing tools and resources to effectively support member boards & REALTORS.
• Keeps the supervisor informed on all critical issues, priorities, opportunities, and emerging risks and offers solutions to mitigate risks.
• Manages projects and provides oversight in the planning, execution, and successful delivery.
• Works cooperatively & collaboratively with Professional Development, Communications, Standard Forms and Government Relations to provide practical onthejob expertise to enhance BCREA member services and to identify areas of focus for strategic objectives.
• Develops strong partnerships and relationships to support key strategic initiatives and departmental operational objectives.
• Enhances awareness and promote the value of BCREA's core mandate, initiatives and special projects, as requested through presentations & engagement opportunities to member boards & REALTORS
• Answers enquires from REALTORS, Managing Brokers and Member Boards, providing accurate, complete and timely information and alternative sources of assistance and information as required.
• Conducting presentations or preparing materials to help educate REALTORS, Managing Brokers, or stakeholders.
• Provides support to the VP of Professional Services and assists with assigned tasks.

2.
Standard Form Duties

• Helps define the vision and provide strategic oversight and leadership to the Standard Forms department in developing and enhancing Standard Forms and associated resources, aligning it with the association's goals and objectives.
• Keeping up to date with changes to real estate laws, regulations, market practices and reviewing change requests that may impact the content or use of Standard Forms.
• Undertaking research, analysis and regular quality reviews on standard forms and resources to ensure accuracy, and completeness or identify areas for enhancements.
• Monitoring and analyzing metrics related to the usage of and effectiveness of Standard Forms and resources and leveraging data in insights to drive improvements and optimize form utilization.
• Develops strong working relationships with Standard Forms legal counsel, Canadian Bar Association-BC member boards, BC Financial Services Authority, the Canadian Real Estate Association and the Standard Forms Committee.
• Participating in the Standard Forms Committee, contributing insights and expertise.

3.
Staff Oversight, Review and Support

• Promote knowledge sharing and fostering a learning culture by encouraging professional development, providing training opportunities, sharing industry insights and best practices and facilitating collaboration and knowledge exchange among the team.
• Supports a culture of engagement, empowerment, problemsolving, teamwork and provincial leadership.
• Provide direction, balance workload and competing priorities and review work performed by direct reports.
• Hires, support, train, coach and mentor team to meet their full potential; administer performance reviews and ongoing