Business Services Coordinator - Richmond, Canada - City of Richmond BC

City of Richmond BC

Verified Company

Richmond, Canada

1 week ago

Posted by:

Sophia Lee

beBee Recruiter

Description

Business Services Coordinator:

The City of Richmond is committed to be the most appealing, livable, well-managed community in Canada, a goal that is only made possible by developing our most valuable asset - _our people_.

This is a great opportunity to join our team and shape our community. The City of Richmond offers competitive pay programs, comprehensive benefits and attractive incentives.

If you are looking to make a difference, and to share our vision "to be the most appealing, livable, and well-managed community in Canada", then please apply.

Overview:

The Business Services Coordinator is responsible for planning, leading and coordinating ongoing activities and special projects that support the Business Services Department.

This includes the Risk Management, Business Advisory, Business Improvement, Customer Service and Economic Development functions.

The role involves ensuring successful project delivery by developing project plans, establishing benchmarks, tracking and reporting on deliverables and preparing final project reporting.

The Business Services Coordinator would also provide general administrative support to the department Director and Managers including developing standard operating procedures, undertaking procurement processes and managing budgets, planning events and workshops, conducting research and analysis, preparing a variety of communication materials, and other work to support successful execution of the department's annual workplans.

This position would report to the Director, Business Services.

Examples of key responsibilities include, but are not limited to:

Plan and coordinate ongoing activities and special projects for the Business Services Department including the Risk Management, Business Improvement, Business Advisory, Economic Development and Customer Service functions.
Develop project plans, establish benchmarks, track and report on deliverables and prepare final project reporting.
Develop and maintain standard project management documentation and templates including project charters and project plans.
Assemble and provide oversight to crossfunctional, project based staff teams, and manage external consultants.
Provide administrative support to projects by gathering and organizing relevant information into structured format (i.e. spreadsheets and reports).
Monitor the daily progress of projects and provide detailed updates to project managers and other stakeholders.
Help organize and deliver workshops, seminars, meetings, training initiatives, and events including the Mayor and Councillors' annual Business Appreciation Event, risk management training workshops and departmental meetings.
Plan meetings and organize event logistics.
Maintain departmental financial records and coordinate the annual budget process for the department.
Coordinate procurement processes for the department including creating electronic requisitions, developing requests for proposals and other purchasing documents, and managing contracts.
Develop departmental standard operating procedures and processes, and identify opportunities to improve existing procedures and processes.
Support the Director and Managers with recruitment processes and coordinate all aspects of onboarding for new team members including requisitioning technology, purchasing cards and access to internal software and systems, as well as developing a standard checklist for new hires and departmentspecific new employee orientation documentation.
Act as the central point of contact for general inquiries directed to the department and various functional areas.
Conduct research and data analysis and prepare a variety of written documents including memos, reports and briefing notes.
Coordinate the preparation of digital and printed marketing materials for special projects and ongoing initiatives.
Provide administrative support in creating and revising documents such as, but not limited to, letters, forms, bulletins, instructions and procedures.

Knowledge, Skills & Abilities:

Proficiency in MS Office including Word, Excel and Outlook.
The ability to work independently with mínimal supervision and exercise a high degree of judgement, diplomacy and tact.
Strong problem solving skills including the ability to define a problem and involve other individuals from across the organization in developing a solution.
The ability to exercise judgment in sharing confidential, sensitive or technical information with internal or external clients.
Strong attention to detail and the ability to deliver professional and high quality reports, presentations and other written and verbal communications.
Knowledge of best practices in project management including project planning, communications, implementation and documentation.
The ability to conduct research and analyze data, and to present findings and information in a professional format including the preparation of technical repor