Night Auditor - Ottawa, Canada - Bona Hospitality

Bona Hospitality

Verified Company

Ottawa, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

JOB SUMMARY

The Night Auditor is responsible to reconcile and balance all daily transactions while performing all duties of a Guest Service Agent.

To ensure guest satisfaction through proper and effective interpersonal skills and the proper execution of Front Desk operations. This is a unionized position.

JOB RESPONSIBILITIES

This position is responsible for the following tasks:

Possess strong Customer Relations
Ability to respond professionally and empathically to guest concerns/complaints
Must be efficient, wellorganized and able to handle multiple tasks
Closing and balancing all room accounts.
Counting and balancing cash and credit card receipts.
Balancing direct bill accounts.
Closing and reconciling all hotel revenue centers.
Verifying and balancing vouchers.
Running a trial balancing report
Investigating or analyzing outofbalance situations.
Making adjustments or corrections to accounts as needed
Printing and distributing various computer audit reports.
Completing required venue and expense reports.
Have knowledge of hotel fire and safety procedures.
Maintain a high level of customer service at all times.
Setting and verifying guest wakeup calls.
Handle guest enquiries.
Perform endofday procedures and restart all interfaces in a timely manner.
Assist with spreading calcium/stone during winter months and ensure exits are clear.
Perform hotel patrols
Other tasks as required

Minimum Qualifications

Bilingualism is an asset
12 year's strong customer service skills
Knowledge of safety and security procedures
Advanced math and booking skills
Ability to solve problems and diffuse tense situations
Ability to perform computerbased tasks such as data entry
Attention to detail and organizational skills
Time management and multitasking skills
Excellent verbal and written communication skills
Previous audit experience an asset

Education Requirements

General Education Diploma (GED) or equivalent.
Degree in hospitality management, business administration, or a related field is an asset.

Bona Hospitality is an equal opportunity employer and is committed to providing equal employment opportunities to all individuals without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, disability, or any other characteristic protected by applicable legislation.

We celebrate diversity and are dedicated to creating an inclusive work environment where everyone feels valued, respected, and empowered to contribute to our mission.

BonaHiring

Job Type:
Part-time

Pay:
$23.90 per hour

Benefits: