Agent - Passenger Services - Temporary - Montréal, Canada - Air Inuit

Air Inuit

Verified Company

Montréal, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Description

POSITION OVERVIEW

DUTIES AND RESPONSIBILITIES

Ensure irregular operations coordination in regards to customer service;
Rebook passengers in case of bad weather or operational circumstances;
Answer queries from customers concerning flight loads and service quality;
Organize group reservations and different trips for tournaments and other activities;
Verify and react daily to flight loads in order to optimize passenger service;
Provide daily Meal Orders to Culin-Air;
Support Air Inuit's northern station agents;
Supply to authorized personnel all ticketing services for their transportation in compliance with company policies;
Follow up on customer satisfaction;
Executive travel;
Discounts;
Other tasks related to the passenger services department.

QUALIFICATIONS

Have pertinent experience with Air Inuit's operational policies and passenger services policies;
Be familiar with the Nunavik territory as well as company characteristics;
Be bilingual (French/English) and have the ability to speak Inuktitut would be a complementary asset;
Be familiar with reservation systems (Amelia would be an asset);
Be familiar with Word, Excel and Office;
Have team spirit;
Be focused on customer satisfaction.

WORKING CONDITIONS

Modified work schedule:
5 days on / 2 days off.
Weekends on rotation (06:4518:00)
Hours between 6:00 and 18:00.
Maternity Leave replacement

REMUNERATION
The salary is determined according to the company's compensation policy.

Starting annual salary - $44 641

Priority will be given to internal applicants.