Lead Operations Analyst - Calgary, Canada - AstraNorth

AstraNorth

Verified Company

Calgary, Canada

2 weeks ago

Posted by:

Sophia Lee

beBee Recruiter

Required Skills:

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10+ years of operations experience:

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5+ years of technical experience in (LAMP) Linux, Apache, MySQL, and PHP,.

net, C#, Oracle SQL, MY SQL,:
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Proficient experience in Tools

Dynatrace, Splunk, AppDynamics:
Minimum of 5 years' experience with data analysis, performance measurement methods, statistical concepts and reporting techniques;
Experience drafting clear and concise reports and presentations with a strong attention to detail.
Strong analytical skills and ability to make fast decisions with limited and noisy data.
Proficiency in MS Outlook, Excel, Word and Access
Demonstrated interpersonal skills with excellent verbal and written communication.
Proven success in implementing inventory related performance measures, metrics and productivity analyses.

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ITIL Certification is must/preferred.

Roles and Responsibilities:

Responsible for Service Transition and Operations processes.
Telecom domain understanding and experience in BSS domain.
Participate in all scrum and necessary team rituals.
Participate in project meetings and design workshops, where necessary
Lead and delegate operation tasks with onshore and offshore staff.
Provides Service Transition & Operations reports.
Identifying operational requirements and opportunities for improvement.
Determining appropriate methods to analyze operations, relevant information, and data.
Documenting findings, preparing reports, and making recommendations.
Developing new processes and procedures to enhance operations.
Working with managers and employees to implement changes.