Intraday Coordinator - Vaughan
1 week ago

Job summary
As a member of the Workforce Management Team an Intraday Coordinator is responsible for the implementation and management of Workforce Management (WFM) process including intraday real-time monitoring and analysis of agent activities ensure line of business are running optimally to maximize efficiencies protect and deliver on key performance metrics serving as a liaison between the communications and customer operations departments conducting audits pertaining to CEO/CFO attestation and contact assurance for Commercial Relations Resolution Queue.
Job description
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