Technical Support Specialist - Vancouver, Canada - Maximizer Services Inc
1 week ago
Description
Technical Support Specialist
We're on the search for our next
Technical Support Specialist We are looking for people who are passionate about creating an amazing customer experience.
What you'll do:
- Identify and escalate (triage) issues accordingly
- Update cases in our CRM with accuracy
- Communicate case statuses to customers
- Attempt to solve cases as promptly as possible while setting the correct expectation with the customer
- General production support including SQL querying databases, SQL Server Integration Services, SQL Server Reporting Services, SQL Server Analysis Services and report creation, including but, not limited to recurring reports
- Develop and execute SQL scripts to resolve production issues and create reports accordingly
- Participate in case review meetings for issues escalated to development
- Provide recommendations for process and product improvement, aiming to increase operational efficiency
- Answer developer and end user questions through the development life cycle
- Complete functional testing on assigned projects
What you'll bring:
- Intermediate knowledge of MS Office, Windows OS, Browsers and Windows Server
- Strong knowledge working with SQL servers and relational database systems
- Knowledge of IIS Server to configure Web Based Enterprise Applications
- Data investigation and reporting skills
- Operational management such as: prioritizing competing tasks, thorough communication skills as well as managing shifting priorities
- Documentation, SQL coding and reporting criteria to a level consistent with departmental standards
- Strong interpersonal and communication skills and willingness to operate within a team
- Proven experience working on and meeting deadlines
- Strong organizational skills
Why you should apply:
- Competitive Salaries with RRSP matching program
- Generous paid vacay and sick days
- A powerful Laptop
- Budget for courses, books, and personal development
- Team building events, happy hours and more
- Flexible, remote & hybrid work
About Maximizer
Maximizer was launched in a garage on Vancouver Island in 1987, evolving through the development of early contact management systems (CMS), through sales force automation (SFA) technologies, right to today's sophisticated customer relationship management (CRM) systems.
Today, we are one of the few CRM providers in the world who can deploy our software in all three environments of on-premise, private or shared cloud, while providing access via a desktop/laptop, via a mobile device, or using the Maximizer app.
Ultimately, however, we are successful because for over three decades we have proven we know how to help customers do three things: secure new customers; retain them for the long term; and maximize the repeat business from them.
Interested? We'd love to hear from you
If you're interested in a career with Maximizer, please submit your resume and cover letter. We are an equal opportunity employer.
We do not discriminate based on race, faith, colour, cultural background, gender, sexual orientation, age, marital status, or disability status.
We thank all applicants for their interest, however, only those selected for an interview will be contacted.More jobs from Maximizer Services Inc
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