Customer Success Associate - Vancouver, Canada - Optix

Optix

Verified Company

Vancouver, Canada

4 days ago

Posted by:

Sophia Lee

beBee Recruiter

Description

The workplace is being disrupted and we're leading the change towards a flexible and hybrid future. Are you interested in being a part of this evolution and passionate about shaping the future of work?

Optix is a technology platform that enables clients to manage, measure, and optimize their workplaces.

We empower our clients with beautifully crafted apps and a seamless user experience to simplify the day-to-day operations of their business.

Our customers are coworking managers and flex space operators that span across 25+ countries.

We're a passionate group of people who support each other to do our best work. We enjoy pour-over coffee, chocolate croissants, and jamming on our vision of changing the way the world works. And now we're looking for an entrepreneurial-minded individual to join our rapidly growing team.

Note:
This is a hybrid opportunity for someone based in Vancouver, BC (50% in our beautiful water-front Gastown office, 50% from home).

We welcome applicants from all walks of life. Even if you don't feel you meet every requirement listed, we would still love to hear why you think you would be an awesome addition to our team, and we encourage you to apply

Requirements:

Who you are

2+ years of experience in a SaaS and/or tech product support or sales environment
Prior experience with support and CRM tools including Intercom and Hubspot
You love meeting and presenting speaking to new people every day and building relationships excites you
You have exceptional written and verbal communication skills
You have experience with helping people or businesses use and get the most out of software and managing multiple relationships at once
You obsess about the details and getting them right
You have strong time management skills and are able to work independently
You question the status quo, take ownership of your work, and proactively identify and address issues and opportunities
You like to work collaboratively and have a great sense of humour
You are ambitious, yet humble and quick to support your fellow teammates

Bonus points for

Previous experience giving product demos
Previous experience in a startup environment working with a small team
Experience in the coworking and/or commercial real estate industry

What you'll do

Leading demos this is your chance to get curious and understand what our prospective clients are looking for from Optix and whether we are a good fit. This isn't a traditional sales pitch and is more focused on educating prospective clients vs making a hard sell
Following up with prospective clients on their questions and supporting them in getting the most out of their trial experience
Ensuring and contributing towards customer retention and satisfaction, effectively building strong relationships across our client base
Representing the voice of the customer in the product design process to ensure that product feedback is passed to the Product team
Troubleshooting and investigating a variety of client questions. Working with the customer success and product teams to ensure client issues are addressed and support materials are accessible
Executing strategic customer success initiatives to support the growth of the company and build bestinclass processes

Benefits
We take care of our teammates
This is a unique opportunity to join a rapidly growing technology startup. Taking care of our team on this journey is a priority.

We offer:

Competitive salary compensation
Strong Employee Stock Option Plan offering
Excellent health and dental coverage program provided by Sunlife
Missiondriven workplace experience with a positive, collaborative and supportive team culture
Personal and professional growth opportunities
Healthy snacks and locally roasted coffee slow pour is our jam
Weekly team lunches and socials
Annual health and fitness credit
Fun offsite activities that allow us to reconnect as a team
A beautiful, waterfront Gastown office and a flexible hybrid workplace plan